DOCUMENT:Q102344  20-MAY-2002  [techinfo]
TITLE   :Microsoft Product Support Options Q&A
PRODUCT :Microsoft Product Support Information
PROD/VER:
OPER/SYS:
KEYWORDS:kbenable kbEnableHear

======================================================================
SUMMARY
=======


This article provides answers to frequently asked questions about the support
options available to customers using Microsoft products.

NOTE: Microsoft support services are subject to Microsoft's prices, terms, and
conditions that are in place at the time the service is used.

MORE INFORMATION
================

1. Q. Where can I obtain presale information (such as pricing, upgrade policies,
   release dates, and so forth) for Microsoft products?

   A. Call Microsoft Consumer Sales at (800) 426-9400. If you are outside the
   United States, contact the Microsoft subsidiary for your area. To locate your
   subsidiary, see the Microsoft World Wide Offices Web site at:

   http://www.microsoft.com/worldwide/default.htm

2. Q. How can I get the latest printer driver for my printer?

   A. Check with the manufacturer of the printer driver for the latest version.
   Other places you can check include the Microsoft Download Center
   (http://www.microsoft.com/downloads/search.asp) and the Microsoft FTP site
   (ftp://ftp.microsoft.com/softlib).

3. Q. Where can I go for product support for Microsoft products?

   A. You can get additional product support from the following sources:
    - Microsoft Product Support Services (PSS). You can reach Microsoft Product
      Support Services between 6:00 A.M. and 6:00 P.M. Pacific time, Monday
      through Friday. To obtain the support phone number for your product, refer
      to your product literature or call (800) 426-9400 and select option 1. You
      may also get support phone numbers and options information from the
      following Microsoft web site:

   http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS

4. Q. If I call for support or post a message on the internet, what information
   should I include?

   A. When you call or post a message, you should be at your computer and have
   the appropriate product documentation at hand. Be prepared to give the
   following information:
    - The version number of Microsoft product you are using.

    - The type of hardware you are using, including network hardware if
      applicable, and the operating environment that you are using.

    - The contents of your Config.sys and Autoexec.bat files and
      network-configuration files, if any.

    - The exact wording of any messages that appeared on your screen.

    - A description of what happened and what you were doing when the problem
      occurred.

    - The smallest number of steps to reproduce the problem.

    - The steps you have already taken to correct the problem.

5. Q. I have a hearing impairment. Where can I get additional product support on
   Microsoft products?

   A. Microsoft Product Support Services provides support to customers who are
   deaf or hard of hearing. Using a special TDD/TT modem, call (425) 635-4948
   between 6:00 A.M. and 6:00 P.M. Pacific time, Monday through Friday.

Additional query words:

======================================================================
Keywords          : kbenable kbEnableHear 
Issue type        : kbinfo

=============================================================================

THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS
PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND.  MICROSOFT DISCLAIMS
ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES
OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.  IN NO
EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR
ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL,
CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF
MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE
POSSIBILITY OF SUCH DAMAGES.  SOME STATES DO NOT ALLOW THE EXCLUSION
OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES
SO THE FOREGOING LIMITATION MAY NOT APPLY.

Copyright Microsoft Corporation 2002.