DOCUMENT:Q174113  12-OCT-1999  [msnetwork]
TITLE   :Cannot Hear Music on the MSN Onstage Web Page
PRODUCT :The Microsoft Network
PROD/VER:WINDOWS:2.0,2.5
OPER/SYS:
KEYWORDS:kbenv kbsound kbmsn

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The information in this article applies to:

 - The Microsoft Network versions 2.0, 2.5 
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SYMPTOMS
========

When you connect to the MSN, The Microsoft Network, Onstage Web page, you may be
unable to hear music, and a musical note symbol may not appear in the
lower-right corner of the Web page.

CAUSE
=====

This behavior can occur if one or more of the following conditions exist:

 - Your computer does not contain an Intel Pentium processor.

 - The Msn.ini file is damaged or missing.

 - You are using an outdated version of the MSN Music and Animation components
   (MSN 2.5 only).

RESOLUTION
==========

Your computer must contain an Intel Pentium processor for you to be able to hear
music on the Onstage Web page. To determine the type of processor in your
computer, right-click the My Computer icon on the desktop, and then click
Properties. If "Pentium(r)" is not listed under Computer, consult the
documentation included with your computer to determine the type of processor
your computer contains.

If your computer does contain an Intel Pentium processor and you still cannot
hear music on the Onstage Web page, the Msn.ini file may be damaged or missing.
To resolve this issue, copy a new Msn.ini file to your computer. To do so, use
the following steps:

1. Empty the Temporary Internet Files folder. To do so, follow these steps in
   Microsoft Internet Explorer:
   a. Right-click the The Internet icon on the desktop, and then click
      Properties.

   b. On the Advanced tab, click Settings under Temporary Internet Files.

   c. Click Empty Folder, and then click Yes when you are prompted to delete the
      files.

   d. Click OK, and then click OK again.

2. Click Start, point to Find, and then click Files Or Folders.

3. In the Named box, type "msn.ini" (without quotation marks), and then click
   Find Now.

4. In the list of found files, right-click the Msn.ini file, and then click
   Delete.

5. Connect to the Internet as you normally would, and then access the following
   Web page:

   http://fdl.msn.com/public/msndata/msn.ini

6. When you are prompted, click Save It To Disk, and then save the Msn.ini file
   in the Program Files\OnMSN folder. If you are prompted to overwrite an
   existing file, click Yes.

7. Double-click the MSN icon on the desktop to start Program Viewer.

If you are using MSN 2.5, and you are still unable to hear music on the Onstage
Web page, you may be using an outdated version of the MSN Music and Animation
components. To resolve this issue, remove and reinstall the MSN Music and
Animation components. To do so, use the following steps:

1. Click Start, point to Settings, and then click Control Panel.

2. Double-click Add/Remove Programs.

3. On the Install/Uninstall tab, click MSN Music & Animation Components, and
   then click Add/Remove.

4. Follow the instructions on the screen. If you are prompted to delete the
   component's files, click Yes.

5. Click OK until you return to Control Panel.

6. Close Control Panel.

7. Insert the MSN 2.5 CD-ROM into the CD-ROM drive. If the Welcome To MSN screen
   appears, click Browse The CD, and then proceed to step 10. If the Welcome To
   MSN screen does not appear, continue to the next step.

8. Double-click My Computer.

9. Double-click the MSN (CD-ROM drive) icon. When the Welcome To MSN screen
   appears, click Browse The CD.

10. Double-click the MSNSetup folder.

11. Double-click the Compnts folder.

12. Double-click the Imtmmctl.exe file.

13. Close the Compnts window, and then restart the computer.

14. Double-click the MSN icon on the desktop to start Program Viewer.

STATUS
======

This behavior is by design and is meant to reserve resources on computers that
contain non-Intel Pentium processors.

MORE INFORMATION
================

For additional information about this problem, please see the following article
in the Microsoft Knowledge Base:

   Q175577 The On Stage Web Page in MSN Does Not Play Music

Additional query words: msnet msnetwork microsoft-net m.s.n.

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Keywords          : kbenv kbsound kbmsn 
Technology        : kbMSNSearch kbMSN200 kbMSN250
Version           : WINDOWS:2.0,2.5
Issue type        : kbprb

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