DOCUMENT:Q174137  13-OCT-1999  [msnetwork]
TITLE   :Unable to Navigate Using Program Viewer in MSN
PRODUCT :The Microsoft Network
PROD/VER:WINDOWS:2.0
OPER/SYS:
KEYWORDS:kbenv

======================================================================
-------------------------------------------------------------------------------
The information in this article applies to:

 - The Microsoft Network version 2.0 
-------------------------------------------------------------------------------

SYMPTOMS
========

After you connect to MSN, The Microsoft Network, you may be unable to navigate
using Program Viewer.

CAUSE
=====

The Msn.ini file may be improperly configured, damaged, or missing.

RESOLUTION
==========

To resolve this issue, verify that the Msn.ini file exists and has been properly
configured. To do so, follow these steps:

1. Click Start, point to Find, and then click Files Or Folders.

2. In the named box, type "msn.ini" (without the quotation marks), and then
   click Find Now.

3. The Msn.ini file should be located in the Program Files\OnMSN folder. If more
   than one Msn.ini file is found, right-click an extra file, and then click
   Delete. Continue to delete any extra files until only one remains in the
   Program Files\OnMSN folder. If the Msn.ini file is not found, skip to step 9.

4. Double-click the Msn.ini file.

5. Edit the third line to read:

   "StartURL = http://onstage.msn.com/" (without the quotation marks)

6. On the File menu, click Save.

7. On the File menu, click Exit.

8. Test to determine if the issue has been resolved. To do so, try to connect to
   MSN. If the issue is not resolved, continue to the next step. If the issue is
   resolved, skip the remaining steps.

9. Right-click the Msn.ini file, and then click Rename. Rename the file to
   Msn.old.

10. Insert the MSN CD-ROM into the CD-ROM drive, and close the Welcome To MSN
   Setup screen if it appears.

11. Double-click My Computer, right-click the CD-ROM drive, and then click Open.

12. Double-click the Msnsetup folder, double-click the Compnts folder, and then
   double-click Coreui.exe.

13. Close the Window, and then restart your computer.


Additional query words:

======================================================================
Keywords          : kbenv 
Technology        : kbMSNSearch kbMSN200
Version           : WINDOWS:2.0

=============================================================================

THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS
PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND.  MICROSOFT DISCLAIMS
ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES
OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.  IN NO
EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR
ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL,
CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF
MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE
POSSIBILITY OF SUCH DAMAGES.  SOME STATES DO NOT ALLOW THE EXCLUSION
OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES
SO THE FOREGOING LIMITATION MAY NOT APPLY.

Copyright Microsoft Corporation 1999.