DOCUMENT:Q288974  12-NOV-2001  [msnetwork]
TITLE   :Registration Intitiates Before Each MSN Companion Session
PRODUCT :The Microsoft Network
PROD/VER::1.0,2.0
OPER/SYS:
KEYWORDS:

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The information in this article applies to:

 - MSN Companion, versions 1.0, 2.0 
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SYMPTOMS
========

Before every MSN companion session, you have to log on via the 1-800
registration number before you can log on and browse the Internet. Common user
comments are as follows:

 - Why do I have to go through signup each time I start the device?

 - Why do I keep getting "Welcome" messages?

CAUSE
=====

One of the files on the device has become corrupt.

RESOLUTION
==========

Conduct a "FAILSAFE" procedure.
See KB article Q274256 MSN Companion Troubleshooting Tool FAILSAFE.
(http://support.microsoft.com/support/kb/articles/Q274/2/56.ASP)

MORE INFORMATION
================


Additional query words: kbimu

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Keywords          :  
Technology        : _IKkbbogus kbMSNSearch kbMSNCompanion
Version           : :1.0,2.0
Issue type        : kbprb

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