DOCUMENT:Q294663  17-OCT-2001  [msnetwork]
TITLE   :Error Message: MSN Failed to Load Folcom.dll
PRODUCT :The Microsoft Network
PROD/VER::6.0
OPER/SYS:
KEYWORDS:

======================================================================
-------------------------------------------------------------------------------
The information in this article applies to:

 - The Microsoft Network version 6.0 
-------------------------------------------------------------------------------

SYMPTOMS
========

When you connect to MSN, you may receive the following error message:

   MSN failed to load Folcom.dll.

If you click Setup or Help, you may receive the following error message:

   Msn.ini file badly formed. Please contact Product Support.

CAUSE
=====

This issue can occur if you are using a newer version of MSN with the MSN
Version 2.5 still installed. This issue can also occur if the Wsock32.dll file
is damaged or missing.

RESOLUTION
==========

To resolve the "MSN Failed to Load Folcom.dll" issue

1. In the Control Panel, click Add/Remove Programs.

2. Select any MSN versions that appear, and then click the Change/Remove button.

3. Re-install the latest version of MSN.

You may also resolve this issue by replacing the Wsock32.dll file.

To replace the Wsock32.dll file

1. Click Start, click Shut Down, select Restart or Restart the computer in
   MS-DOS mode, and then click OK.

2. At the MS-DOS prompt, type the letter of the drive on which Windows is
   installed, and then press ENTER.
   For example, if Windows is installed on drive C, type c:.

3. Type the following commands, pressing ENTER after each command:

   cd\windows\system

   ren wsock32.dll

   wsock32.oldexit

4. Extract a new copy of the Wsock32.dll file to the Windows\System folder.
   You can extract the Wsock32.dll file from the following locations:

   The Win95_11.cab cabinet file on the Windows 95 CD-ROM.

   The Win95_12.cab cabinet file on the original Windows 95 DMF disks.

   The Win95_19.cab cabinet file on the original Windows 95 non-DMF disks.

   The Win95_18.cab cabinet file on the Windows 95 OEM Service Release 2
   CD-ROM.

   If you are using Microsoft Windows 98, you can extract the Wsock32.dll file
   from the following location:

   The Precopy1.cab cabinet file on the Windows 98 CD-ROM.

   For information about how to use the Extract tool, please see the following
   article in the Microsoft Knowledge Base:

   Q129605 How to Extract Original Compressed Windows Files

5. Restart your computer.

Additional query words: kbimu; MSN Explorer

======================================================================
Keywords          :  
Technology        : kbMSNSearch kbMSN600
Version           : :6.0
Issue type        : kbprb

=============================================================================

THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS
PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND.  MICROSOFT DISCLAIMS
ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES
OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.  IN NO
EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR
ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL,
CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF
MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE
POSSIBILITY OF SUCH DAMAGES.  SOME STATES DO NOT ALLOW THE EXCLUSION
OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES
SO THE FOREGOING LIMITATION MAY NOT APPLY.

Copyright Microsoft Corporation 2001.