DOCUMENT:Q301501  12-JUN-2001  [msnetwork]
TITLE   :MSN Explorer 6.1 freezes if you click "Put in Folder" button whi
PRODUCT :The Microsoft Network
PROD/VER::6.1
OPER/SYS:
KEYWORDS:

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The information in this article applies to:

 - The Microsoft Network version 6.1 
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SYMPTOMS
========

This is the current situation:

1. Sign in to MSN Explorer 6.1.

2. Click on the E-mail icon.

3. While Explorer is downloading and synchronizing e-mail, click the "Put in
   Folder" button. This can cause MSN Explorer to freeze. The only way to shut
   MSN Explorer is by using the Windows Task Manager (CTRL+ALT+DELETE).

4. In Task Manager, select Inbox- My E-mail and click the End Task button.

RESOLUTION
==========

Upgrading from Internet Explorer 5.0 to Internet Explorer 5.5 may resolve this
issue. You can obtain Internet Explorer 5.5 for free by downloading from
http://www.microsoft.com/windows/ie/http://www.microsoft.com/windows/ie/.

Additional query words: kbimu; MSN Explorer

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Keywords          :  
Technology        : kbMSNSearch kbMSN610 kbMSNExplorer
Version           : :6.1
Issue type        : kbprb

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