DOCUMENT:Q324847  11-JUL-2002  [mspress]
TITLE   :"Member Not Found" Err Msg Signing In to Office Step by Step
PRODUCT :Microsoft Press
PROD/VER::3.0
OPER/SYS:
KEYWORDS:kberrmsg kbdta

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The information in this article applies to:

 - MSPRESS Microsoft OfficeXP Small Business Edition Step By Step Interactive, version 3.0 
 - MSPRESS Microsoft OfficeXP Professional Step By Step Interactive, version 3.0 
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SYMPTOMS
========

When you try to sign in to Microsoft Office XP Step by Step Interactive
Training, you may receive an error message similar to the following:

   Member not found.

This behavior may occur when you try to sign in to the default account or when
you try to sign in to an account that you previously created.

CAUSE
=====

This behavior occurs if Macromedia Flash is not installed correctly during the
installation of the Step by Step Interactive Training Program. The Swflash.ocx
file is missing from the hard disk, and you must have the file to run Macromedia
Flash. You must have Macromedia Flash installed correctly to use the Interactive
Training Program.

RESOLUTION
==========

To resolve this problem, follow these steps to run Flash setup from the CD:

1. Insert the Interactive Training CD into the CD-ROM or DVD-ROM drive. Hold
   down the SHIFT key to prevent the program from starting automatically.

2. Start Windows Explorer, and then locate and click the CD-ROM or DVD-ROM
   drive.

3. Double-click Setup, and then double-click Flash.exe.

4. Follow the on-screen instructions to complete the installation process.

5. Sign in to the Interactive Training Program.

MORE INFORMATION
================

For more information about Macromedia Flash, visit the following Macromedia Web
site:

   Macromedia
   http://www.macromedia.com/

Microsoft provides third-party contact information to help you find technical
support. This contact information may change without notice. Microsoft does not
guarantee the accuracy of this third-party contact information.

The third-party products that are discussed in this article are manufactured by
companies that are independent of Microsoft. Microsoft makes no warranty,
implied or otherwise, regarding the performance or reliability of these
products.

Additional query words: prb OFFXP

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Keywords          : kberrmsg kbdta 
Technology        : kbMSPressSearch
Version           : :3.0
Issue type        : kbprb

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Copyright Microsoft Corporation 2002.