DOCUMENT:Q258070  08-MAY-2002  [crossnet]
TITLE   :NUM LOCK Not Synchronized When Using ALT+TAB in Terminal Server
PRODUCT :Windows for Workgroups and Windows NT Networking Issues
PROD/VER::2000,4.0
OPER/SYS:
KEYWORDS:kbenv

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The information in this article applies to:

 - Microsoft Windows 2000 Server 
 - Microsoft Windows NT Server version 4.0, Terminal Server Edition 
 - Microsoft Windows 98 Second Edition 
 - Microsoft Windows 98 
 - Microsoft Windows 95 
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SYMPTOMS
========

The NUM LOCK keyboard indicator may not be synchronized in Windows 95-based or
Windows 98-based Terminal Server client sessions when using the ALT-TAB key in
conjunction with the NUMLOCK. For example, you may not be able to type numbers
on the numeric keypad even though the NUM LOCK light (or indicator) is on.

This problem can occur with all versions of the Terminal Server client in Windows
95 or Windows 98. The problem does not occur when you are using the Terminal
Server client in Windows NT.

RESOLUTION
==========

Windows 95, Windows 98, Windows 98 Second Edition
-------------------------------------------------

A supported fix is now available from Microsoft, but it is only intended to
correct the problem that is described in this article. Apply it only to
computers that are experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the
fix. For a complete list of Microsoft Product Support Services phone numbers and
information about support costs, visit the following Microsoft Web site:

   http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS

NOTE: In special cases, charges that are ordinarily incurred for support calls
may be canceled if a Microsoft Support Professional determines that a specific
update will resolve your problem. The usual support costs will apply to
additional support questions and issues that do not qualify for the specific
update in question.

The English version of this fix should have the following file attributes or
later:

  Date      Time   Version      Size     File name  Platform
  ----------------------------------------------------------------
  03/23/00  00:22  4.10.2225    549,696  User.exe   Windows 98 
                                                    Second Edition
  04/07/00  11:06  4.00.953     462,560  User.exe   Windows 95
  04/07/00  08:37  4.10.0.2000  549,632  User.exe   Windows 98

NOTE: For additional information about installing a fix to resolve this problem,
click the article number below to view the article in the Microsoft Knowledge
Base:

   Q277822 Monitor Does Not Return Correctly From Hibernate Mode in
   Multiple-Monitor Configuration

The preceding fix updates the User.exe program to version 4.10.2230.

STATUS
======

Microsoft has confirmed that this is a problem in the Microsoft products that
are listed at the beginning of this article.

MORE INFORMATION
================

For additional information about how to resolve this issue in Windows 2000
Professional, click the article number below to view the article in the
Microsoft Knowledge Base:

   Q295951 Number Lock Status Is Not Synchronized During Terminal Services
   Session

Additional query words:

======================================================================
Keywords          : kbenv 
Technology        : kbWinNTsearch kbWinNT400search kbwin2000Serv kbWinNTSsearch kbWinNTS400search kbwin2000ServSearch kbwin2000Search kbNTTermServ400 kbNTTermServSearch kbWin95search kbWin98search kbWin98SEsearch kbZNotKeyword3 kbWin98 kbWin98SE
Version           : :2000,4.0
Hardware          : ALPHA x86
Issue type        : kbprb
Solution Type     : kbfix

=============================================================================

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ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES
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OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES
SO THE FOREGOING LIMITATION MAY NOT APPLY.

Copyright Microsoft Corporation 2002.