DOCUMENT:Q193256 08-MAY-2002 [exchange] TITLE :XADM: Euro Displayed Incorrectly After MIME Conversion PRODUCT :Microsoft Exchange PROD/VER:winnt:5.0,5.0 SP1,5.0 SP2,5.5,5.5 SP1,5.5 SP2 OPER/SYS: KEYWORDS:exc55sp2fix exc5 exc55 exc5sp1 exc5sp2 exc55sp1 exc55sp2 EXC55SP3Fix kbExchange500preSP ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Exchange Server, versions 5.0, 5.0 SP1, 5.0 SP2, 5.5, 5.5 SP1, 5.5 SP2 ------------------------------------------------------------------------------- SYMPTOMS ======== When you send a message with the Euro currency symbol (a "C" with two horizontal lines through the center) on the To, Cc, or Subject line, the symbol may be displayed as a question mark (?) when you open the message in an e-mail client, or when you view the message in the preview pane. This problem also occurs when you view the Subject line in the Inbox, on the taskbar, or on the title bar of the message window. However, Euro currency symbols in the body of the message are displayed properly. Note that this problem only occurs when the following conditions are met: - The message's character set is Western European (ISO-8859-1). - The message is sent using Post Office Protocol version 3 (POP3) and received using Internet Mail Access Protocol (IMAP) or POP3. In addition, note that this problem is not dependent on the e-mail client or operating system you are using. The problem can occur even if your e-mail client, the operating system on which the e-mail client is running, and the Microsoft Exchange Server computer all support the euro currency symbol. CAUSE ===== This problem occurs because the Western European character set does not support the Euro currency symbol. Therefore, the Euro currency symbol is not converted properly when the information store converts the message from Multipurpose Internet Mail Extensions (MIME) format so that it can be viewed in a Messaging Application Programming Interface (MAPI) or POP3 e-mail client. RESOLUTION ========== Exchange Server 5.0 ------------------- A supported fix is now available from Microsoft, but it is only intended to correct the problem described in this article and should be applied only to systems experiencing this specific problem. This fix may receive additional testing at a later time, to further ensure product quality. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Microsoft Exchange Server version 5.0 service pack that contains this fix. To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, please go to the following address on the World Wide Web: http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS NOTE: In special cases, charges that are normally incurred for support calls may be canceled, if a Microsoft Support Professional determines that a specific update will resolve your problem. Normal support costs will apply to additional support questions and issues that do not qualify for the specific update in question. The English version of this fix should have the following file attributes or later: Component: Information Store +--------------------------+ | File name | Version | +--------------------------+ | Mdbmsg.dll | 5.0.1461.85 | +--------------------------+ | Store.exe | 5.0.1461.85 | +--------------------------+ After you apply the fix, if you are sending a message from a POP3 e-mail client to a MAPI e-mail client, you must select the Allow 8-Bit Characters In Headers check box in the POP3 e-mail client. If you are sending a message from a POP3 e-mail client to another POP3 e-mail client, you do not need to select this check box, but the euro currency symbol is still displayed correctly if you do. Exchange Server 5.5 ------------------- To resolve this problem, obtain the latest service pack for Exchange Server version 5.5. For additional information, please see the following article in the Microsoft Knowledge Base: Q191014 XGEN: How to Obtain the latest Exchange Server 5.5 Service Pack The English version of this fix should have the following file attributes or later: Component: Information Store +-------------------------+ | File name | Version | +-------------------------+ | Gapi32.dll | 5.5.2539.0 | +-------------------------+ | Mdbmsg.dll | 5.5.2539.0 | +-------------------------+ | Store.exe | 5.5.2539.0 | +-------------------------+ STATUS ====== Microsoft has confirmed this to be a problem in Microsoft Exchange Server versions 5.0 and 5.5. This problem was corrected in Exchange Server 5.5 Service Pack 3. MORE INFORMATION ================ After you apply the fix, messages that are labeled with the ISO-8859-1 character set are labeled with the Windows-1252 character set instead. This allows the Euro currency symbol to be converted properly by the information store. However, if your e-mail client, the operating system on which the e-mail client is running, or the Microsoft Exchange Server computer do not support the Euro currency symbol, the symbol may still be displayed incorrectly when you view the To, Cc, or Subject line in an e-mail client. For information about the availability of the euro currency symbol in Microsoft Windows NT character sets, please see the following article in the Microsoft Knowledge Base: Q182005 Euro Currency Not Available in Windows NT Character Sets Additional query words: imail ====================================================================== Keywords : exc55sp2fix exc5 exc55 exc5sp1 exc5sp2 exc55sp1 exc55sp2 EXC55SP3Fix kbExchange500preSP3fix Technology : kbExchangeSearch kbExchange500 kbExchange550 kbZNotKeyword2 kbExchange500SP1 kbExchange500SP2 kbExchange550SP1 kbExchange550SP2 Version : winnt:5.0,5.0 SP1,5.0 SP2,5.5,5.5 SP1,5.5 SP2 Issue type : kbbug Solution Type : kbfix ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2002.