DOCUMENT:Q224987 08-MAY-2002 [exchange] TITLE :XFOR: NDR on Message Sent from Eastern European Outlook PRODUCT :Microsoft Exchange PROD/VER:WINDOWS:8.0,8.01,8.02,8.03,8.5; winnt:5.0 OPER/SYS: KEYWORDS:kbExchange500preSP3fix ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Exchange Server, version 5.0 - Microsoft Outlook 97, versions 8.0, 8.01, 8.02, 8.03, used with: - the operating system: Microsoft Windows NT - Microsoft Outlook 98, version 8.5, used with: - the operating system: Microsoft Windows NT - Microsoft Outlook 97, versions 8.0, 8.01, 8.02, 8.03, used with: - the operating system: Microsoft Windows 98 - the operating system: Microsoft Windows 95 - Microsoft Outlook 98, version 8.5, used with: - the operating system: Microsoft Windows 98 - the operating system: Microsoft Windows 95 ------------------------------------------------------------------------------- SYMPTOMS ======== An Outlook 8.0x or Outlook 8.5 client running on Windows NT 4.0 Workstation or Windows 95/98 with language settings set to an East European language gets a non-delivery report (NDR) similar to that below, when sending from a Microsoft Mail postoffice to Exchange Server: Your Message To: User Subject: Subject Was not delivered for the following reasons: Delivery failed to MS:NETWORK/PO/USER Reason: 0 (transfer failed) diagnostic: -1 (no diagnostic). MSEXCH:MSExchangeMTA: Original message body follows... The Outlook client is connected to a Microsoft Mail postoffice, and the postoffice is connected to Exchange Server using the Microsoft Mail Connector, as follows: Outlook -> Postoffice -> Microsoft Mail Connector -> Exchange Server 5.0 The following messages are written to the Windows NT Application Event log: Event ID: 2025 (IS Priv) Description: The delivery of a message failed due to error 80004005. A non-delivery report is being sent to the message's originator. -and- Event ID: 270 (MTA) Description: A permanent error has occurred with Entity /O=org/OU=orgunit/CN=CONFIGURATION/CN=SERVERS/CN=user/CN=MICROSOFT PRIVATE MDB. Entity is a Message Object is a Normal Priority Message. Object: 06000046. Message ID: C=country;A=admd ;P=prmd;L=organisation-site-000000AF Content length: 1281, External Trace information (first 100 bytes) = 3080638061801302555300006280130120000013094D6963726F736F66740000318080113 938313230383135313430302D303530308201008302060000000000, PDU dump reference 1 [MTA SUBMIT 16 74] (14) -and- Event ID: 290 (MTA) Description: A non-delivery report (reason code transfer-failure and diagnostic code Omit any diagnostic code) is being generated for message C=country;A=admd ;P=prmd;L=organisation-site-000000AF. It was originally destined for DN:/o=org/ou=orgunit/cn=Recipients/cn=user1 (recipient number 1), and was to be redirected to. [MTA DISP:RESULT 18 136] (12) CAUSE ===== This problem occurs when the Microsoft Exchange Server information store receives a message from the message transfer agent (MTA) and detects that there are two MAPI properties for strings within the message that have conflicting code page IDs. The information store sends an NDR on the message because the discrepancy was encountered. This problem does not occur if an Eastern European Exchange client is used instead of the Eastern European Outlook client. This is because the Eastern European Outlook client includes four additional MAPI properties for the TNEF portion of the message, one of which is an additional string property containing a code page ID. RESOLUTION ========== A supported fix is now available from Microsoft, but it is only intended to correct the problem described in this article and should be applied only to systems experiencing this specific problem. This fix may receive additional testing at a later time, to further ensure product quality. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Microsoft Exchange Server version 5.0 service pack that contains this fix. To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, please go to the following address on the World Wide Web: http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS NOTE: In special cases, charges that are normally incurred for support calls may be canceled, if a Microsoft Support Professional determines that a specific update will resolve your problem. Normal support costs will apply to additional support questions and issues that do not qualify for the specific update in question. The English version of this fix should have the following file attributes or later: Component: Microsoft Mail Connector Interchange +---------------------------+ | File name | Version | +---------------------------+ | Address.dll | 5.0.1461.88 | +---------------------------+ | Mt.exe | 5.0.1461.88 | +---------------------------+ | Mtmsg.dll | 5.0.1461.88 | +---------------------------+ STATUS ====== Microsoft has confirmed this to be a problem in Microsoft Exchange Server version 5.0. Additional query words: MSMI ====================================================================== Keywords : kbExchange500preSP3fix Technology : kbOutlookSearch kbExchangeSearch kbZNotKeyword2 kbOutlook97Search kbZNotKeyword3 Version : WINDOWS:8.0,8.01,8.02,8.03,8.5; winnt:5.0 Issue type : kbbug Solution Type : kbfix ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. 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