DOCUMENT:Q247084  01-JUN-2001  [exchange]
TITLE   :XADM: Information Store Stops with Access Violation
PRODUCT :Microsoft Exchange
PROD/VER:winnt:5.5,5.5 SP1,5.5 SP2,5.5 SP3
OPER/SYS:
KEYWORDS:exc55 exc55sp1 exc55sp2 exc55sp3 kbExchange550preSP4fix

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The information in this article applies to:

 - Microsoft Exchange Server, versions 5.5, 5.5 SP1, 5.5 SP2, 5.5 SP3 
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SYMPTOMS
========

The information store may stop with an access violation while trying to resolve
a public folder conflict. The following events may be written to the Windows NT
Server application event log:

   Event ID 3089 MSExchangeIS Public
   Warning
   Replication Error
   Error 0x4db occurred while processing an incoming replication message

   Event ID 3090
   MSExchangeIS Public
   Warning
   Replication error
   Error 1243 occurred while processing an incoming replication message.

   Folder: (df-FB97) IPM_SUBTREE\Internet
   Newsgroups\microsoft\public\windowsnt\apps

   Message: 1-BBB6B5, NULL
   Test User : This is a just a message : 6/23/99 2:50:01 PM

RESOLUTION
==========

To resolve this problem, obtain the latest service pack for Exchange Server 5.5.
For additional information, please see the following article in the Microsoft
Knowledge Base:

   Q191014 XGEN: How to Obtain the latest Exchange Server 5.5 Service Pack


The following files are available for download from the Microsoft Download
Center:

   x86: DownloadDownload Q248838engi.exe now
   (http://www.microsoft.com/downloads/release.asp?ReleaseID=25443)
   Alpha: DownloadDownload Q248838enga.exe now
   (http://www.microsoft.com/downloads/release.asp?ReleaseID=25444)

For additional information about how to download Microsoft Support files, click
the article number below to view the article in the Microsoft Knowledge Base:

   Q119591 How to Obtain Microsoft Support Files from Online Services

Microsoft used the most current virus detection software available on the date of
posting to scan this file for viruses. Once posted, the file is housed on secure
servers that prevent any unauthorized changes to the file.

NOTE: When you start this version of the information store, the information store
databases are automatically upgraded to a new format. After the databases have
been upgraded, you can restore an earlier version of the Store.exe file on the
server, but only if it is version 5.5.2651.32 or later. If you restore a
Store.exe file earlier than version 5.5.2651.32 after the database has been
upgraded, you are no longer able to start the information store. For additional
information, click the article number below to view the article in the Microsoft
Knowledge Base:

   Q244976 XADM: Event ID 1197 and 1005 When Starting the Information Store


STATUS
======

Microsoft has confirmed this to be a problem in Microsoft Exchange Server
version 5.5. This problem was first corrected in Exchange Server 5.5 Service
Pack 4.

Additional query words: crash drwtsn32 hang stop public folder folders

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Keywords          : exc55 exc55sp1 exc55sp2 exc55sp3 kbExchange550preSP4fix 
Technology        : kbExchangeSearch kbExchange550 kbZNotKeyword2 kbExchange550SP1 kbExchange550SP2 kbExchange550SP3
Version           : winnt:5.5,5.5 SP1,5.5 SP2,5.5 SP3
Issue type        : kbbug
Solution Type     : kbfix

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