DOCUMENT:Q256347  03-MAR-2001  [exchange]
TITLE   :PRB: HrGetBackupLogs() Must Not Be Called Before HrBackupClose()
PRODUCT :Microsoft Exchange
PROD/VER:winnt:4.0,4.0 SP1,4.0 SP2,4.0 SP3,4.0 SP4,4.0 SP5,4.x,5.0,5.0 SP1,5.0 SP2,5.5,5.5 SP1,5
OPER/SYS:
KEYWORDS:kbEDK kbExchange kbExchange500 kbExchange550 kbMsg kbEDK550 kbGrpDSMsg kbDSupport

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The information in this article applies to:

 - Microsoft Exchange Server, versions 4.0, 4.0 SP1, 4.0 SP2, 4.0 SP3, 4.0 SP4, 4.0 SP5, 4.x, 5.0, 5.0 SP1, 5.0 SP2, 5.5, 5.5 SP1, 5.5 SP2, 5.5 SP3 
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SYMPTOMS
========

 - Information store does not start and hangs after restoring a backup using
   Tivoli client v1.1.1.

 - If HrBackupGetBackupLogs() is called before HrBackupClose(), the call
   succeeds. However, the result of the backup is a database that cannot be
   restored consistently.

CAUSE
=====

This behavior occurs because HrBackupGetBackupLogs() returns a list of log files
that must be backed up. That list is generated only once per backup session, and
the same list is returned from each subsequent call to HrBackupGetBackupLogs().
If HrBackupGetBackupLogs() is called before the database backup is complete, the
list of log files is incomplete.

RESOLUTION
==========

To resolve this behavior, the HrBackupGetBackupLogs() must be called after you
call HrBackupClose() on the database.

To resolve this behavior with Tivoli client V1.1.1, upgrade to ver 1.1.1.01 of
the client.

STATUS
======

This behavior is by design.

Additional query words: Tivoli

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Keywords          : kbEDK kbExchange kbExchange500 kbExchange550 kbMsg kbEDK550 kbGrpDSMsg kbDSupport 
Technology        : kbExchangeSearch kbExchange500 kbExchange550 kbExchange400 kbZNotKeyword2 kbExchange500SP1 kbExchange500SP2 kbExchange400SP1 kbExchange400SP2 kbExchange400SP3 kbExchange400SP4 kbExchange400SP5 kbExchange550SP1 kbExchange550SP2 kbExchange550SP3
Version           : winnt:4.0,4.0 SP1,4.0 SP2,4.0 SP3,4.0 SP4,4.0 SP5,4.x,5.0,5.0 SP1,5.0 SP2,5.5,5.5 SP1,5.5 SP2,5.5 SP3
Issue type        : kbprb

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