DOCUMENT:Q273939  08-MAY-2002  [exchange]
TITLE   :XCON: Delivery Receipts Not Rerouted
PRODUCT :Microsoft Exchange
PROD/VER::5.5
OPER/SYS:
KEYWORDS:exc55 kbExchange550preSP5fix

======================================================================
-------------------------------------------------------------------------------
The information in this article applies to:

 - Microsoft Exchange Server, version 5.5 
-------------------------------------------------------------------------------


SYMPTOMS
========

Delivery receipts are not rerouted. Delivery receipts stay forever in the queue
for a server that is down in the site, even if other routes exist.


RESOLUTION
==========

A supported fix is now available from Microsoft, but it is only intended to
correct the problem described in this article and should be applied only to
systems experiencing this specific problem. This fix may receive additional
testing at a later time, to further ensure product quality. Therefore, if you
are not severely affected by this problem, Microsoft recommends that you wait
for the next Microsoft Exchange Server version 5.5 service pack that contains
this fix.

To resolve this problem immediately, contact Microsoft Product Support Services
to obtain the fix. For a complete list of Microsoft Product Support Services
phone numbers and information about support costs, please go to the following
address on the World Wide Web:

   http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS

NOTE: In special cases, charges that are normally incurred for support calls may
be canceled, if a Microsoft Support Professional determines that a specific
update will resolve your problem. Normal support costs will apply to additional
support questions and issues that do not qualify for the specific update in
question.

The English version of this fix should have the following file attributes or
later:

Component: Message Transfer Agent

+---------------------------+
| File name    | Version    | 
+---------------------------+
| Dbserver.sch | 5.5.2654.5 | 
+---------------------------+
| Dcprods.cat  | 5.5.2654.5 | 
+---------------------------+
| Emsmta.exe   | 5.5.2654.5 | 
+---------------------------+
| Infoplog.cfg | 5.5.2654.5 | 
+---------------------------+
| Mtamsg.dll   | 5.5.2654.5 | 
+---------------------------+
| Mtaperf.dll  | 5.5.2654.5 | 
+---------------------------+
| P2.xv2       | 5.5.2654.5 | 
+---------------------------+
| P42.tpl      | 5.5.2654.5 | 
+---------------------------+
| P772.tpl     | 5.5.2654.5 | 
+---------------------------+
| X400om.dll   | 5.5.2654.5 | 
+---------------------------+



WORKAROUND
==========

In the Microsoft Exchange Server 5.5 Administrator program, set the route's cost
to 1.

STATUS
======

Microsoft has confirmed this to be a problem in Microsoft Exchange Server
version 5.5.


Additional query words:

======================================================================
Keywords          : exc55 kbExchange550preSP5fix 
Technology        : kbExchangeSearch kbExchange550 kbZNotKeyword2
Version           : :5.5
Issue type        : kbbug
Solution Type     : kbfix

=============================================================================

THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS
PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND.  MICROSOFT DISCLAIMS
ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES
OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.  IN NO
EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR
ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL,
CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF
MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE
POSSIBILITY OF SUCH DAMAGES.  SOME STATES DO NOT ALLOW THE EXCLUSION
OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES
SO THE FOREGOING LIMITATION MAY NOT APPLY.

Copyright Microsoft Corporation 2002.