DOCUMENT:Q322311  26-JUL-2002  [exchange]
TITLE   :XADM: Users Cannot Move Messages with Attachments to Outlook
PRODUCT :Microsoft Exchange
PROD/VER::5.5
OPER/SYS:
KEYWORDS:

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The information in this article applies to:

 - Microsoft Exchange Server, version 5.5 
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SYMPTOMS
========

When users try to move messages that contain attachments from a Microsoft
Exchange Server mailbox to their Microsoft Outlook Personal Storage (PST) file,
or when they try to move messages that contain attachments from a PST file to an
Exchange Server mailbox, they may receive an error message similar to the
following:

   Can't move the items. The item could not be moved. It was either already
   moved, or deleted, or access was denied.

CAUSE
=====

This issue may occur if the following conditions are true:

 - Symantec Norton AntiVirus 2.1x for Microsoft Exchange (NAVMSE) is installed
   on the Exchange Server.

   -and-

 - Norton AntiVirus attachment scanning is configured to intercept message
   attachments.

RESOLUTION
==========

To resolve this issue, reconfigure Norton AntiVirus for Microsoft Exchange so
that attachment scanning does not intercept message attachments during a move
operation. For information about how to do this, please visit the following
Symantec Web site:

   http://service4.symantec.com/SUPPORT/ent-security.nsf/d75a3b1e1929789b852567ac006431d3/7b072b7d3cf6f00988256a220027aac5?OpenDocument

MORE INFORMATION
================

For additional information about the different Auto-Protect modes available in
Norton AntiVirus for Microsoft Exchange 2.1, please visit the following Symantec
Web site:

   http://service2.symantec.com/SUPPORT/ent-security.nsf/d75a3b1e1929789b852567ac006431d3/af21e652b2b2516b88256a220027a934?OpenDocument

For additional information about how to use background scanning with Norton
AntiVirus for Microsoft Exchange 2.1, please visit the following Symantec Web
site:

   http://service2.symantec.com/SUPPORT/ent-security.nsf/d75a3b1e1929789b852567ac006431d3/4e586e82dc9a14ff88256a2200272915?OpenDocument

Microsoft provides third-party contact information to help you find technical
support. This contact information may change without notice. Microsoft does not
guarantee the accuracy of this third-party contact information.

For additional information, click the article number below to view the article in
the Microsoft Knowledge Base:

   Q269439 XADM: Synchronization of .ost Files Does Not Work When the Antivirus
   API Is Enabled


The third-party products that are discussed in this article are manufactured by
companies that are independent of Microsoft. Microsoft makes no warranty,
implied or otherwise, regarding the performance or reliability of these
products.

Additional query words: vapi

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Keywords          :  
Technology        : kbZNotKeyword6 kbExchangeSearch kbExchange550 kbExchangeClientSearch kbZNotKeyword2
Version           : :5.5
Issue type        : kbprb

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