DOCUMENT:Q236936  20-MAY-2002  [iis]
TITLE   :Removing SSL Key Leaves Behind Undeletable Port
PRODUCT :Internet Information Server
PROD/VER:winnt:4.0
OPER/SYS:
KEYWORDS:kbWinNT4sp6fix

======================================================================
-------------------------------------------------------------------------------
The information in this article applies to:

 - Microsoft Internet Information Server version 4.0 
 - Microsoft Windows NT Server version 4.0 
 - Microsoft Windows NT Workstation version 4.0 
 - Microsoft Windows NT Server, Enterprise Edition version 4.0 
-------------------------------------------------------------------------------

SYMPTOMS
========

When you delete a key certificate under Key Manager, the SSL port number
specified for that key still exists under the Web Site tab of the Default Web
Site Properties window. You may not be able to delete the port setting, even
under the Web Site Identification's Advanced window. However, the server is
still listening to that port.

CAUSE
=====

The Default Web Site options under the Console Root and Key Manager are actually
two separate programs. In this instance, the port binding information between
the two utilities is not updated correctly.

RESOLUTION
==========

Windows NT Server or Workstation 4.0
------------------------------------

To resolve this problem, obtain the latest service pack for Windows NT 4.0 or the
individual software update. For information on obtaining the latest service
pack, please go to:

 - http://www.microsoft.com/Windows/ServicePacks/

-or-

 - Q152734 How to Obtain the Latest Windows NT 4.0 Service Pack

For information on obtaining the individual software update, contact Microsoft
Product Support Services. For a complete list of Microsoft Product Support
Services phone numbers and information on support costs, please go to the
following address on the World Wide Web:

   http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS


Windows NT Server 4.0, Terminal Server Edition
----------------------------------------------

To resolve this problem, obtain the latest service pack for Windows NT Server
4.0, Terminal Server Edition. For additional information, please see the
following article in the Microsoft Knowledge Base:

   Q152734 How to Obtain the Latest Windows NT 4.0 Service Pack


STATUS
======

Microsoft has confirmed this to be a problem in Windows NT 4.0 and Windows NT
Server 4.0, Terminal Server Edition.

This problem was first corrected in Windows NT Server 4.0 Service Pack 6 and
Windows NT Server 4.0, Terminal Server Edition Service Pack 6.

WORKAROUND
==========

To work around this issue, before you delete the key certificate using the Key
Manager utility, manually change the SSL port number to 0 on the Web Site tab in
the Default Web Site Properties window. After you apply the change, open Key
Manager and delete the key certificate.

Additional query words: administration, security 4.00

======================================================================
Keywords          : kbWinNT4sp6fix 
Technology        : kbWinNTsearch kbWinNTWsearch kbWinNTW400 kbWinNTW400search kbWinNT400search kbWinNTSsearch kbWinNTSEntSearch kbWinNTSEnt400 kbWinNTS400search kbWinNTS400 kbiisSearch kbiis400
Version           : winnt:4.0
Hardware          : ALPHA x86
Issue type        : kbbug
Solution Type     : kbnofix

=============================================================================

THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS
PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND.  MICROSOFT DISCLAIMS
ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES
OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.  IN NO
EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR
ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL,
CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF
MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE
POSSIBILITY OF SUCH DAMAGES.  SOME STATES DO NOT ALLOW THE EXCLUSION
OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES
SO THE FOREGOING LIMITATION MAY NOT APPLY.

Copyright Microsoft Corporation 2002.