DOCUMENT:Q249798  08-AUG-2001  [winnt]
TITLE   :IBM MQSeries TCP/IP Channels Do Not Start After Applying SP6
PRODUCT :Microsoft Windows NT
PROD/VER:winnt:4.0 SP6
OPER/SYS:
KEYWORDS:kbenv kberrmsg

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The information in this article applies to:

 - Microsoft Windows NT Server version 4.0 SP6 
 - Microsoft Windows NT Workstation version 4.0 SP6 
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SYMPTOMS
========

After you install Service Pack 6 (SP6) on Windows NT 4.0, IBM MQSeries
TCP/IP-type channels no longer start. The following error message is listed in
the Application log in Event Viewer:

   Event ID: 9213
   Source: MQSeries
   Type: Error
   Description:

   A communications error for TCP/IP occurred.

   An unexpected error occurred in communications.

   The return code from the TCP/IP (setsockopt(SO_KEEPALIVE)) call was 10055
   (X'2747'). Record these values and tell the systems administrator.


RESOLUTION
==========

To resolve this problem, obtain the latest service pack for Windows NT 4.0. For
additional information, please see the following article in the Microsoft
Knowledge Base:

   Q152734 How to Obtain the Latest Windows NT 4.0 Service Pack

This problem was first corrected in Windows NT 4.0 Service Pack 6a.

STATUS
======

Microsoft has confirmed this to be a problem in Windows NT 4.0 Service Pack 6.

MORE INFORMATION
================

For additional information, visit the following Microsoft Web site:

   http://www.microsoft.com/ntserver/nts/downloads/recommended/sp6

Additional query words:

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Keywords          : kbenv kberrmsg 
Technology        : kbWinNTsearch kbWinNTWsearch kbWinNTW400search kbWinNT400search kbWinNTSsearch kbWinNTS400sp6 kbWinNTS400search kbWinNTW400sp6
Version           : winnt:4.0 SP6
Issue type        : kbprb

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