DOCUMENT:Q252417  16-APR-2002  [iis]
TITLE   :ISM Property Pages Fail to Appear and the MMC Cannot Be Closed
PRODUCT :Internet Information Server
PROD/VER::1.1,1.2,4.0
OPER/SYS:
KEYWORDS:kbMMC110 kbDSupport kbiis400

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The information in this article applies to:

 - Microsoft Internet Information Server version 4.0 
 - Microsoft Management Console, versions 1.1, 1.2 
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SYMPTOMS
========

When you use Microsoft Management Console (MMC) version 1.1, the property sheets
under Internet Information Server (IIS) may stop appearing. When opening the
properties of a Web site or virtual directory, the title bar of the IIS MMC will
become inactive, as if a new active window, an IIS property sheet has appeared,
but none does appear. When trying to close the MMC, the following error message
appears:

   Please close all property pages before closing.

In the MMC version 1.2, when you use Event Viewer, you see that property pages do
not appear and the MMC cannot be closed. When you attempt to close Event Viewer,
you receive the following error message:

   Close all property pages before closing Event Viewer.

CAUSE
=====

The Rcse.dll file is installed in association with certain tape-backup software.

WORKAROUND
==========

To work around this problem, follow these steps:

1. Use the Internet Service Manager (HTML) to administer the Web site.

2. Connect to the server from a computer that does not have the DLL installed
   and remotely administer the computer through the MMC.

3. Remove Rcse.dll from the system. To do this, use Add/Remove Programs to
   uninstall the Stac Replica software. Be sure to remove the shared system
   file, Rcse.dll, during the uninstall. When Rcse.dll is removed, the MMC will
   behave normally again.

NOTE: The MMC also behaves normally for a while after you restart or log back on
to the computer.

If the Stac Replica software has already been removed, and Rcse.dll is present on
the system, follow these steps to remove the file:

1. Install The Stac Replica software from the source files.

2. Uninstall the Stac Replica software by using Add/Remove Programs.

3. During the uninstall process, be sure to remove the shared system file,
   Rcse.dll.

MORE INFORMATION
================

The MMC version 1.1 does not display the property pages for the IIS snap-ins
(Microsoft Internet Server Manager and Transaction Server). Other snap-ins, such
as SQL Enterprise Manager Snap-In or the Radius snap-in, still appear to
function normally.

For more information, see the following Web site:

   http://support.stac.com/StacRoot/technote/RepSS/9046.shtm


Additional query words: event viewer services sbs 2000

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Keywords          : kbMMC110 kbDSupport kbiis400 
Technology        : kbiisSearch kbAudDeveloper kbiis400 kbMMCSearch kbMMC110 kbMMC120
Version           : :1.1,1.2,4.0
Issue type        : kbprb
Solution Type     : kbpending

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