DOCUMENT:Q286349 08-MAY-2002 [sna] TITLE :Print Server Application Exception in Function TRNSDT!ibm_pc PRODUCT :Microsoft SNA Server PROD/VER::3.0 (all SP),4.0,4.0 SP1,4.0 SP2,4.0 SP3,4.0 SP4 OPER/SYS: KEYWORDS:kbDSupport kbsna300sp1 kbsna300sp2 kbsna300sp3 kbsna300sp4 sna4 kbsna400sp1 kbsna400sp2 ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft SNA Server, versions 3.0 SP1, 3.0 SP2, 3.0 SP3, 3.0 SP4, 4.0, 4.0 SP1, 4.0 SP2, 4.0 SP3, 4.0 SP4 - Microsoft Host Integration Server 2000 ------------------------------------------------------------------------------- SYMPTOMS ======== The Host Print service (Nnaprint.exe) that is included with SNA Server and Host Integration Server 2000 may experience an application exception in function TRNSDT!ibm_pc when it is processing multiple print jobs. If DRWTSN32.exe is configured as the system's default debugger and it is configured to create a User.dmp, the stack dump shown in the User.dmp will be similar to the following: > KS 0cb7fab0 630023b8 0x00000000 0cb7faf0 630017b2 TRNSDT!ibm_pc+0x3d8 0cb7fba4 60d96fc9 TRNSDT!TrnsDt+0x632 00000037 00000000 PPD3270!cnvprtbuf+0x162 [ s3dsdbj.c @ 3065 ] CAUSE ===== The application exception described in this article is caused by problems loading and unloading TRNSDT.dll, which is used for National Language Support (NLS) in SNA Server and Host Integration Server 2000. There are conditions under which a print server thread could unload this DLL while another print server thread is still using it. This can result in a NULL pointer being passed to the failing function, resulting in an application exception. RESOLUTION ========== SNA Server 4.0 -------------- A supported fix is now available from Microsoft, but it is only intended to correct the problem described in this article and should be applied only to systems experiencing this specific problem. This fix may receive additional testing at a later time, to further ensure product quality. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Microsoft SNA Server version 4.0 service pack that contains this fix. To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, please go to the following address on the World Wide Web: http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS NOTE: In special cases, charges that are normally incurred for support calls may be canceled, if a Microsoft Support Professional determines that a specific update will resolve your problem. Normal support costs will apply to additional support questions and issues that do not qualify for the specific update in question. The English version of this fix should have the following file attributes or later: +------------------------------------+ | File name | Date | Time | +------------------------------------+ | Ppd3270.dll | 01/25/2001 | 02:11PM | +------------------------------------+ NOTE: Because of file dependencies, the most recent fix that contains the above files may also contain additional files. Host Integration Server 2000 ---------------------------- A supported fix is now available from Microsoft, but it is only intended to correct the problem described in this article and should be applied only to systems experiencing this specific problem. This fix may receive additional testing at a later time, to further ensure product quality. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Microsoft Host Integration Server 2000 service pack that contains this fix. To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, please go to the following address on the World Wide Web: http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS NOTE: In special cases, charges that are normally incurred for support calls may be canceled, if a Microsoft Support Professional determines that a specific update will resolve your problem. Normal support costs will apply to additional support questions and issues that do not qualify for the specific update in question. The English version of this fix should have the following file attributes or later: +------------------------------------+ | File name | Date | Time | +------------------------------------+ | Ppd3270.dll | 01/25/2001 | 02:11PM | +------------------------------------+ NOTE: Because of file dependencies, the most recent fix that contains the above files may also contain additional files. STATUS ====== Microsoft has confirmed this to be a problem in Microsoft SNA Server versions 3.0 (all SP), 4.0, 4.0 SP1, 4.0 SP2, 4.0 SP3, 4.0 SP4, and Host Integration Server 2000. MORE INFORMATION ================ In the documented instance of this problem, the Drwtsn32.log did not contain the FAULT, so it was not useful in determining the failing function. However, the Drwtsn32.log may contain more information on other systems that experience this failure. In these cases, the failing stack will look similar to the User.dmp stack shown here. In addition, the Drwtsn32.log file will contain information similar to the following when Snaprint.exe traps: Application exception occurred: App: obj\i386\snaprint.exe (pid=188) When: 11/21/2000 @ 10:37:16.503 Exception number: c0000005 (access violation) NOTE: There may be application exceptions in Snaprint.exe that are caused by problems other then the one described here. Additional query words: ====================================================================== Keywords : kbDSupport kbsna300sp1 kbsna300sp2 kbsna300sp3 kbsna300sp4 sna4 kbsna400sp1 kbsna400sp2 kbsna400sp3 kbhis2000 kbsna400sp4 Technology : kbAudDeveloper kbSNAServSearch kbHostIntegServ2000 kbSNAServ400 kbSNAServ300SP3 kbSNAServ300SP1 kbSNAServ400SP1 kbSNAServ400SP2 kbSNAServ400SP3 kbSNAServ400SP4 kbSNAServ300SP2 kbSNAServ300SP4 Version : :3.0 (all SP),4.0,4.0 SP1,4.0 SP2,4.0 SP3,4.0 SP4 Issue type : kbbug Solution Type : kbfix ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. 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