DOCUMENT:Q317893 06-AUG-2002 [sms] TITLE :SMS: Sender Does Not Respond to Schedule or Rate Limit Changes PRODUCT :Microsoft Systems Management Server PROD/VER::2.0 OPER/SYS: KEYWORDS:kbenv kbtool kbsms200 kbPackage ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Systems Management Server version 2.0 ------------------------------------------------------------------------------- SYMPTOMS ======== You may experience a problem when the Sender component of the Systems Management Server (SMS) Executive service has begun transmission of a package to a remote SMS server site. During the current site-sending job, the Sender component may not accept changes to the Address properties. Example ------- The sender has begun sending a 600 megabyte (MB) file to a remote site, and the address for that remote site has a 50 percent bandwidth-use throttle or rate limit. If the rate limit is changed to 100 percent during the sending process, the sender thread does not detect the change to the address properties. When this occurs, the sender thread continues to send at the 50 percent limit. This limitation applies to both the rate limit and the outbox availability schedule. Because of this, if the schedule had been closed for this address after sending had begun in the earlier example, the large package file would still be sent to the remote site. The sender does not stop sending data to the destination site until it has completed the sending of any package that is currently in progress. Even if you try to stop the SMS Executive service, in progress send requests do not stop, and the SMS Executive service does not stop until the current sending job is done. CAUSE ===== The sender thread loads an address' rate limit and schedule upon creation, and it does not refresh the address information while the package and instruction file are being sent. Because of this, the sender adjusts the sending rate according to the schedule when the thread is started, but it does not adjust for any changes that occur after the thread has been created. RESOLUTION ========== A supported fix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This fix may receive additional testing. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Systems Management Server service pack that contains this fix. To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site: http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question. The English SMS 2.0 Post SP3 version of this fix should have the following file attributes or later: Date Time Version Size File name Platform ----------------------------------------------------------------- 01-Mar-2001 22:05 2.0.1493.3273 37,136 Connras.dll Alpha 01-Mar-2001 22:05 2.0.1493.3273 212,240 Sender.dll Alpha 01-Mar-2001 22:05 2.0.1493.3273 23,920 Connras.dll Intel 01-Mar-2001 22:05 2.0.1493.3273 134,048 Sender.dll Intel NOTE: Because of file dependencies, the most recent hotfix or feature that contains these files may also contain additional files. STATUS ====== Microsoft has confirmed this to be a problem in Systems Management Server version 2.0. MORE INFORMATION ================ Hotfix Installation Instructions -------------------------------- Apply this fix to all sites in the SMS hierarchy in which the sender needs to respond immediately to a change in the schedule or the bandwidth setting. Using the Hotfix Installer: NOTE: You can use this method only on Intel-based computers. 1. Copy the hotfix folder structure to a share on your network. Note that Q317893.exe is a Microsoft SMS Installer script that updates specific files on your site server. 2. Log on to the site server by using an account with administrative rights. 3. On the site server, quit the SMS Administrator console. 4. Run the Q317893.exe tool, and then follow the directions in the wizard. You can run the file in Quiet mode by using the /s switch. Manually Installing the Hotfix: 1. Stop the SMS Site Component Manager and SMS Executive services on the site server. 2. Replace the Sender.dll file in the \Bin\ folder with the version of the file that is included with the hotfix. 3. Replace the Conras.dll file in the \Bin\ folder with the version of the file that is included with the hotfix. 4. Restart the SMS Site Component Manager and SMS Executive services. Additional query words: prodsms lansend ====================================================================== Keywords : kbenv kbtool kbsms200 kbPackage Technology : kbSMSSearch kbSMS200 Version : :2.0 Issue type : kbbug Solution Type : kbfix ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. 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