DOCUMENT:Q233182 06-AUG-2002 [homegame] TITLE :Zone Err Msg: The File/Fileset Is Unaccounted For PRODUCT :Microsoft Home Games PROD/VER:: OPER/SYS: KEYWORDS:kberrmsg kbsetup igz kbimu msgamekbfaq ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Zone.com ------------------------------------------------------------------------------- SYMPTOMS ======== When you attempt to enter a game room on Zone.com, you may receive one of the following error messages: The File/Fileset is unaccounted for. where is the name of an Zone.com file or fileset. -or- Unable to parse line . where is a string of random or unintelligible characters. -or- ZSetup was started, but rejected the component data. Please verify that your Zone installation is valid. CAUSE ===== This behavior can occur if certain Zone files are missing or damaged. RESOLUTION ========== To resolve this issue, remove and reinstall the Zone.zat file and the Zsetup folder. To do this: 1. Click Start, point to Find, and then click Files Or Folders. 2. In the Named box, type the following line: zone.za? "zsetup" 3. In the Look In box, click My Computer, and then click Find Now. 4. On the Edit menu, click Select All. 5. On the File menu, click Delete. When you are prompted to confirm the multiple file deletion, click Yes. NOTE: By default, these files are located in the following folder: C:\Program Files\MSN Gaming Zone 6. Close the Find: Files Named Zone.za? "Zsetup" window. 7. To reinstall the Zone.zat file and the ZSetup folder, connect to the following Zone.com Web site: http://zone.msn.com The missing files are installed automatically when you connect to a game room. Additional query words: msngz msnzone downloads corrupt ====================================================================== Keywords : kberrmsg kbsetup igz kbimu msgame kbfaq Technology : kbGamesSearch kbMSNSearch kbZone Version : : Issue type : kbprb ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2002.