DOCUMENT:Q253750 16-MAY-2002 [homegame] TITLE :Asheron's Call Error Msg: Correct Version Is Not Installed PRODUCT :Microsoft Home Games PROD/VER::1.0 OPER/SYS: KEYWORDS:kberrmsg kbtool igz kbimu msgame ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Asheron's Call, version 1.0 - Microsoft Asheron's Call: Dark Majesty, version 1.0 ------------------------------------------------------------------------------- SYMPTOMS ======== When you attempt to start Microsoft Asheron's Call, you may receive the following error message: You do not have the correct version of Asheron's Call installed. CAUSE ===== This behavior can occur if one or more files in the Asheron's Call folder are damaged or missing. RESOLUTION ========== To resolve this issue, remove and then reinstall Asheron's Call: 1. Click Start, point to Settings, and then click Control Panel. 2. Double-click Add/Remove Programs. 3. Click Microsoft Asheron's Call, and then click Add/Remove. 4. Follow the instructions on the screen to remove Asheron's Call. 5. Click Start, point to Find, and then click "Files or Folders". 6. In the Named box, type the following line (including the quotation marks): "Asheron's Call" 7. In the "Look in" box, click My Computer, and then click Find Now. 8. On the Edit menu, click Select All. 9. On the File menu, click Delete. 10. When you are prompted to confirm the multiple file deletion, click Yes. 11. Close the Find: Files Named "Asheron's Call" window. 12. Insert the Asheron's Call CD-ROM into the CD-ROM drive. 13. Follow the instructions on the screen to reinstall Asheron's Call. 14. Start Asheron's Call and automatically update the necessary files. To do this, visit the following Zone.com Web site: Asheron's Call: http://zone.msn.com/asheronscall/minilaunch2.asp Asheron's Call - Dark Majesty: http://zone.msn.com/asheronscallxp/minilaunch2.asp Additional query words: 1.00 msgame ac msngz igz corrupted asherons ====================================================================== Keywords : kberrmsg kbtool igz kbimu msgame Technology : kbHomeProdSearch _IKkbbogus kbGamesSearch kbMSNSearch kbAsheronSearch kbAsheron100 kbAsheronDarkMaj Version : :1.0 Issue type : kbprb ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2002.