DOCUMENT:Q191382  11-JUN-2002  [automap]
TITLE   :Error Message: This Program Can No Longer Run
PRODUCT :Microsoft Automap
PROD/VER:WINDOWS:1.0
OPER/SYS:
KEYWORDS:kbenv kberrmsg kbimukbfaq

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The information in this article applies to:

 - Microsoft Expedia Trip Planner 98 
 - Microsoft Expedia Streets 98 Deluxe, version 1.0 
 - Microsoft Expedia Streets 98 
 - Microsoft Encarta Virtual Globe 1998 edition 
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SYMPTOMS
========

When you attempt to start Expedia Streets 98, Expedia Trip Planner 98, or
Encarta Virtual Globe 98, you may receive one of the following error messages:

   This program can no longer run. Click OK to acknowledge this message, and
   then restart the program.

   Encarta Virtual Globe is unable to continue running. The problem may be the
   result of low system resources such as memory or disk space. Try closing
   other running applications or freeing up disk space before restarting Encarta
   Virtual Globe. (6-75221073741819)

RESOLUTION
==========

To resolve this issue, follow these steps:

1. Click Start, point to Settings, and then click Control Panel.

2. Double-click Add/Remove Programs.

3. Double-click <program>, where <program> is one of the Microsoft
   programs listed at the beginning of this article.

4. Click Remove All, and then follow the instructions on the screen to finish
   removing the program.

5. Use Scandisk to find and repair any problems on the hard disk. To do so,
   follow these steps:

   NOTE: You cannot run Scandisk on a Windows NT-based computer.

   1. Click Start, and then click Run.

   2. In the Open box, type "scandisk" (without the quotation marks), and then
      click OK.

   3. In the "Select the drive(s) you want to check for errors" box, click the
      hard disk. If more than one hard disk is installed in your computer, press
      and hold down the SHIFT key as you click each additional hard disk.

   4. Click Start.

   5. When ScanDisk finishes checking the hard disk, click Close.

6. Click Start, point to Find, and then click Files Or Folders.

7. In the Named box, type "itss.dll" (without the quotation marks), and then
   click Find Now.

8. In the list of found files, right-click the Itss.dll file, and then click
   Rename.

9. Type "itss.old" (without the quotation marks), and then press ENTER.

10. Clean the installation CD-ROM for the program. To do so, gently wipe the
   silver side of the disc with a soft, lint-free cotton cloth. Do not use
   paper cloth, which may scratch the plastic or leave streaks. Wipe from the
   center out. Do not use a circular motion.

11. Insert the CD-ROM into the CD-ROM drive, and then install the program.

If the issue continues to occur, there may be a problem with Internet Explorer.
Download and install the latest version of Microsoft Internet Explorer from the
following Microsoft Web site:

   http://www.microsoft.com/ie


Additional query words: 1998 multi-media mm auto-map world atlas evg kbimu

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Keywords          : kbenv kberrmsg kbimu kbfaq
Technology        : kbHomeProdSearch kbHomeMMsearch kbEncartaSearch kbExpediaSearch kbExpediaStreets98 kbExpediaStreets98del kbEncartaVirtGlobe98
Version           : WINDOWS:1.0
Issue type        : kbprb

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