DOCUMENT:Q238036  25-JUN-2000  [homemm]
TITLE   :Encarta Reference Suite 2000: Cannot Install Individual Program
PRODUCT :Microsoft Home Multimedia Titles
PROD/VER:WINDOWS:
OPER/SYS:
KEYWORDS:kbsetup kbimu

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The information in this article applies to:

 - Microsoft Encarta Reference Suite 2000 
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SYMPTOMS
========

When you attempt to install a program included in Encarta Reference Suite 2000,
you may be prompted to choose between the following options:

 - Remove All

 - Exit Setup

CAUSE
=====

This behavior can occur if the following conditions are true:

 - Encarta Reference Suite 2000 is installed on your computer.

 - You previously removed the program you want to install.

STATUS
======

Microsoft has confirmed this to be a problem in Microsoft Encarta Reference
Suite 2000.

MORE INFORMATION
================

You cannot reinstall an individual program included in Encarta Reference Suite
2000 without first removing all of the programs included in Encarta Reference
Suite 2000.

Additional query words: multi multi-media media mm ers2k uninstall single

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Keywords          : kbsetup kbimu 
Technology        : kbHomeProdSearch kbHomeMMsearch kbEncartaSearch kbEncartaReference2000
Version           : WINDOWS:
Issue type        : kbbug
Solution Type     : kbpending

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