DOCUMENT:Q183754  22-DEC-1999  [word97]
TITLE   :DMM: Cannot Send to Mailing Service
PRODUCT :Word 97 for Windows
PROD/VER:WINDOWS:
OPER/SYS:
KEYWORDS:kbdta word97 kbdmm

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The information in this article applies to:

 - Microsoft Direct Mail Manager for Windows 
 - Microsoft Office 97 Small Business Edition for Windows, version 2.0 
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SYMPTOMS
========

After you select to send your mailing to a mailing service, the following error
message may be displayed:

   Error (32003) - Login has failed

   This error occurred when attempting to connect to your mail server. Direct
   Mail Manager requires a MAPI compliant e-mail system for transfer of your
   mailing data to the mailing service.

After you click OK, the following message appears:

   If you are not using a MAPI compliant e-mail system, you can 'manually'
   e-mail your contact information (name, phone number, e-mail address),
   document (<path>:\<filename> to your address list) and data file
   (C:\Program Files\Microsoft Office\Office\Direct Mail Manager\mergedata.txt)
   to <mailing service e-mail address>. Refer to help for more
   information.

NOTE: The <mailing service e-mail address> in the above message is one of
the following:

   Mailing Service                  Mailing Service E-mail Address
   ---------------------------------------------------------------
   DirectNET+ from Pitney Bowes     dnetsub@directnet.pb.com

   NeopostExpress from Neopost      services@NeopostExpress.com

CAUSE
=====

This functionality is by design. Direct Mail Manager only supports messaging
application programming interface (MAPI) compliant clients. If you do not have a
MAPI-compliant e-mail system, Direct Mail Manager will not be able to
automatically send your mailing to a Mailing Service.

RESOLUTION
==========

Install Microsoft Outlook or other MAPI compliant e-mail system.

WORKAROUND
==========

Use your non-MAPI compliant e-mail system (for example: Lotus CC:Mail) to
manually send your mailing information to the Mailing Service. Be sure to
include the following information in your e-mail message:

 - Your name

 - Your phone number

 - Your e-mail address

 - Your address list file

 - The Mergedata.txt file (located in the "C:\Program Files\Microsoft
   Office\Office\Direct Mail Manager" folder

REFERENCES
==========

For additional information, please see the following article in the Microsoft
Knowledge Base:

   Q182370 DMM: Err Msg: "Msexch35.dll Was Unable to Register" During Setup

Additional query words: vim mapivim

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Keywords          : kbdta word97 kbdmm 
Technology        : kbOutlookSearch kbOfficeSearch kbAudDeveloper kbOffice97Search kbDMM
Version           : WINDOWS:
Issue type        : kbprb

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Copyright Microsoft Corporation 1999.