DOCUMENT:Q254232 14-NOV-2000 [word97] TITLE :WD97: Part 1: How to Troubleshoot Printing Problems from Word PRODUCT :Word 97 for Windows PROD/VER:WINDOWS:97 OPER/SYS: KEYWORDS:kbdta word8 word97 ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Word 97 for Windows ------------------------------------------------------------------------------- SUMMARY ======= This article is part 1 of a series of two Microsoft Knowledge Base articles that present a systematic approach to eliminating printing problems in Microsoft Word 97 for Windows. The following topic is covered in part 1 of this article: What Are Some Specific Error Messages I May Get? The following topics are covered in part 2 of this article: - How to Eliminate Document-Specific Printing Problems - What Are Some Other Things I Can Try? - Additional Troubleshooting Resources - Microsoft Support Options For additional information and troubleshooting steps, click the article number below to view the article in the Microsoft Knowledge Base: Q254233 WD97: Part 2: How to Troubleshoot Printing Problems from Word MORE INFORMATION ================ What Are Some Specific Error Messages I May Get? ------------------------------------------------ One or more margins are set outside the printable area of the page. Choose the Fix button to increase the appropriate margins. WINWORD caused an invalid page fault in module WINWORD.EXE. WINWORD caused an invalid page fault in module MSO97.dll. One or more of the following: Word flashes the Printing dialog box. -or- Printer Driver Busy Another software application is using the printer. Cancel printing and wait until the other software program has finished. Try printing again. -or- Windows cannot print due to a problem with the current printer setup. Try one or more of the following: -or- WINWORD caused an invalid page fault in UNKNOWN at
. Word cannot print due to a problem with the current printer setup. Word cannot change printers. No printers are installed. Specific Error Messages When Printing ------------------------------------- The following are some error messages you may receive when you attempt to print from Microsoft Word. Please see the referenced articles to resolve printing problems that are related to these specific error messages and situations. - This problem can be caused by one of the following: - When you print or view a document in print preview, page borders in your document may not be printed or may not be shown, or you may receive the following error message: One or more margins are set outside the printable area of the page. Choose the Fix button to increase the appropriate margins. For additional information, click the article number below to view the article in the Microsoft Knowledge Base: Q167874 WD97: Page Borders May Be Displayed or Printed Incorrectly -or- - If you set your document margins closer to the edge of the paper than your printer is capable of printing, Microsoft Word for Windows returns the following warning message for each copy that you send to the printer: One or more margins are set outside the printable area of the page. Choose the Fix button to increase the appropriate margins. For additional information, click the article number below to view the article in the Microsoft Knowledge Base: Q84647 WD97: "Margins Set Outside Printable Area of Page" - An error message caused by one of the following: - When you create a document in Microsoft Word 97 that contains page numbers and a merged table cell that spans several pages, you may get the following error message when you try to print a page other than page 1: WINWORD caused an invalid page fault in module WINWORD.EXE. For additional information, click the article number below to view the article in the Microsoft Knowledge Base: Q170875 WD97: IPF Printing Document with Large Merged Cells -or- - When you print the current page of your document, you may receive the following error message: WINWORD caused an invalid page fault in module WINWORD.EXE at 0137:
. For additional information, click the article number below to view the article in the Microsoft Knowledge Base: Q164338 WD97: Invalid Page Fault Printing Current Page - When you click Print on the File menu, the following error message may appear: This program has performed an illegal operation and will be shut down. If the problem persists, contact the program vendor. When you click Details, the following message appears: WINWORD caused an invalid page fault in MSO97.dll at
. NOTE: The actual memory address may vary. For additional information, click the article number below to view the article in the Microsoft Knowledge Base: Q162411 OFF97: Page Fault in MSO97 When Printing - When you cancel printing to a Hewlett-Packard (HP) DeskJet 820CXi printer in Microsoft Word and then try to print again, you may experience the following symptoms or error messages: Word flashes the Printing dialog box. -or- Printer Driver Busy Another software application is using the printer. Cancel printing and wait until the other software program has finished. Try printing again. -or- Windows cannot print due to a problem with the current printer setup. Try one or more of the following: * Check the printer by printing a test page from Windows. * Make sure the printer is turned on and online. * Reinstall the printer driver. -or- This program has performed an illegal operation and will be shut down. If the problem persists, contact the program vendor. When you click Details (on Microsoft Windows Millennium Edition, press ALT+D), you receive the following message: WINWORD caused an invalid page fault in UNKNOWN at 014f:30080f6c. NOTE: The actual memory address may vary. For additional information, click the article number below to view the article in the Microsoft Knowledge Base: Q167369 WD97: Cannot Print After Canceling Using HPDJ820CXi Driver - When you try to print, the following error message may appear: Word cannot print due to a problem with the current printer setup. For additional information, click the article number below to view the article in the Microsoft Knowledge Base: Q140754 OFF: "Cannot change printers" and Similar Error Messages - When you click Print on the File menu, the following error message may appear: Word cannot change printers. No printers are installed. For additional information, click the article numbers below to view the articles in the Microsoft Knowledge Base: Q140754 OFF: "Cannot change printers" and Similar Error Messages Q162411 OFF97: Page Fault in MSO97 When Printing For additional information and troubleshooting steps, click the article number below to view the article in the Microsoft Knowledge Base: Q254233 WD97: Part 2: How to Troubleshoot Printing Problems from Word Additional query words: tshoot troubleshooter troubleshooting t-shoot ====================================================================== Keywords : kbdta word8 word97 Technology : kbWordSearch kbWord97 kbWord97Search kbZNotKeyword2 Version : WINDOWS:97 Issue type : kbinfo ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2000.