DOCUMENT:Q174180  05-JAN-2001  [msnetwork]
TITLE   :Err Msg: The Wininet.dll File Is Linked to the Missing Export...
PRODUCT :The Microsoft Network
PROD/VER:WINDOWS:2.5,4.0
OPER/SYS:
KEYWORDS:kberrmsg kbsetup kbmsn

======================================================================
-------------------------------------------------------------------------------
The information in this article applies to:

 - The Microsoft Network version 2.5 
 - Microsoft Internet Explorer version 4.0 for Windows 95 
-------------------------------------------------------------------------------

SYMPTOMS
========

When you try to install MSN, The Microsoft Network, you may receive one of the
following error messages:

 - The Wininet.dll file is linked to the missing export file shlwapi.dll.

 - The Urlmon.dll file is linked to the missing export file shlwapi.dll.

CAUSE
=====

These error messages can occur if you uninstall Internet Explorer 4.0 before
installing MSN, but Internet Explorer 4.0 is not uninstalled correctly.

RESOLUTION
==========

To resolve this issue, follow these steps:

1. Uninstall Internet Explorer. For information about how to properly uninstall
   Internet Explorer, see the following articles in the Microsoft Knowledge
   Base:

   Q170757 Uninstalling Internet Explorer 4.0 Platform Preview 2.0

   Q166322 Uninstalling Internet Explorer 4.0 Platform Preview 1.0

2. Click Start, point to Settings, click Control Panel, and then double- click
   Add/Remove Programs.

3. Uninstall the programs listed below one at a time and in the order listed. To
   do this, click the program name on the Install/Uninstall tab, and then click
   Add/Remove.
    - Connection Manager

    - Interactive Music

    - VRML Add-In 3.0

    - MSN Music & Animation Components

    - MSN Optional Controls

    - MSN v2.5

    - Voxware VoxPlay Audio Control

4. Click OK, and then close Control Panel.

5. Restart your computer to a command prompt. To do so, restart your computer,
   press the F8 key when you see the "Starting Windows 95" message, and then
   choose Command Prompt Only from the Startup menu.

6. Type the following commands, pressing ENTER after each command.

   NOTE: When you press ENTER after typing each of the following DELTREE
   commands, you should be prompted to confirm that you want to delete the
   folder. If this prompt is not displayed, the DELTREE command may have been
   typed incorrectly.

   cd\windows
   smartdrv
   deltree tempor~1
   deltree history
   cd system
   ren mshtml.dll mshtml.old
   ren shdocvw.dll shdocvw.old
   ren inetcfg.dll inetcfg.old
   ren actxprxy.dll actxprxy.old
   ren wininet.dll wininet.old
   ren cachevu.dll cachevu.old
   ren inetcpl.cpl inetcpl.old
   ren shlwapi.dll shlwapi.old
   ren url.dll url.old
   ren urlmon.dll urlmon.old
   ren wsock32n.dll wsock32n.old

7. Restart Windows 95 normally.

8. Insert the MSN CD-ROM in the CD-ROM drive.

9. If the Welcome To MSN Setup window appears, follow the prompts on the screen
   to reinstall MSN, click No if any Version Conflict dialog boxes appear, and
   then skip step 10. If the Welcome To MSN Setup window does not appear,
   continue to the next step.

10. Click Start, click Run, type the following text in the Open box, and then
   click OK

   "<drive>:\msnsetup\msnsetup.exe" (without the quotation marks)

   where <drive> is the drive letter assigned to the CD-ROM drive.

   NOTE: Click No if any Version Conflict dialog boxes appear.

Additional query words: 4.0 msnet msnetwork microsoft-net m.s.n.

======================================================================
Keywords          : kberrmsg kbsetup kbmsn 
Technology        : kbIEsearch kbMSNSearch kbIE95Search kbZNotKeyword3 kbIE400Win95 kbMSN250
Version           : WINDOWS:2.5,4.0
Issue type        : kbprb

=============================================================================

THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS
PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND.  MICROSOFT DISCLAIMS
ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES
OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.  IN NO
EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR
ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL,
CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF
MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE
POSSIBILITY OF SUCH DAMAGES.  SOME STATES DO NOT ALLOW THE EXCLUSION
OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES
SO THE FOREGOING LIMITATION MAY NOT APPLY.

Copyright Microsoft Corporation 2001.