DOCUMENT:Q186694  13-OCT-1999  [msnetwork]
TITLE   :Old MSN Setup Files Remain When You Upgrade to Windows 98
PRODUCT :The Microsoft Network
PROD/VER:WINDOWS:2.52
OPER/SYS:
KEYWORDS:kbenv kbmsn

======================================================================
-------------------------------------------------------------------------------
The information in this article applies to:

 - The Microsoft Network version 2.52 
-------------------------------------------------------------------------------

SYMPTOMS
========

If you upgrade your computer to Microsoft Windows 98 and then attempt to install
MSN, The Microsoft Network, by running the Msnstart.exe file, the MSN Setup
program may stop responding (hang) when the "Loading, Please Wait" screen is
displayed on the desktop.

CAUSE
=====

This behavior can occur if both of the following conditions existed before you
upgraded to Windows 98:

 - Microsoft Windows 95 OEM Service Release 2 (OSR2) was installed on the
   computer.

 - The OEM version of MSN (2.5.0.217) was installed on the computer.

If both of these conditions exist, the Setup files for the older version of MSN
are not removed from the computer when you upgrade to Windows 98.

RESOLUTION
==========

To resolve this issue, follow these steps:

1. Right-click the Msnstart.exe program on the taskbar, and then click Move.

2. Press the SPACEBAR key once.

3. Move the mouse pointer to place the lower-left corner of the "Loading, Please
   Wait" screen on the lower-left corner of the desktop.

4. Click the mouse button.

5. Click Cancel in the MSNSTART.EXE dialog box that is now visible on the
   desktop.

6. Click the Set Up The Microsoft Network icon on the desktop to install the
   version of MSN included with Windows 98.

MORE INFORMATION
================

For compatibility reasons, Windows 98 prevents the Msnstart.exe program from
running and displays a dialog box informing the user that there is an updated
version of MSN included with Windows 98. However, this dialog box may be hidden
from view behind the "Loading, Please Wait" screen.

Additional query words: msnet msnetwork microsoft-net m.s.n. win98

======================================================================
Keywords          : kbenv kbmsn 
Technology        : kbMSNSearch kbMSN252
Version           : WINDOWS:2.52
Issue type        : kbprb

=============================================================================

THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS
PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND.  MICROSOFT DISCLAIMS
ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES
OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.  IN NO
EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR
ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL,
CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF
MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE
POSSIBILITY OF SUCH DAMAGES.  SOME STATES DO NOT ALLOW THE EXCLUSION
OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES
SO THE FOREGOING LIMITATION MAY NOT APPLY.

Copyright Microsoft Corporation 1999.