DOCUMENT:Q307408  06-AUG-2002  [mspress]
TITLE   :Err Msg: Lrun32 Caused Exception 10H in Module Lrun32.exe
PRODUCT :Microsoft Press
PROD/VER::
OPER/SYS:
KEYWORDS:kberrmsg

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WARNING:This information is preliminary and has not been confirmed or tested by Microsoft. Use only with discretion.
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The information in this article applies to:

 - MSPRESS Microsoft Office 2000 Step By Step Interactive ISBN 0-7356-0506-8 
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SYMPTOMS
========

When you start Microsoft Office 2000 Step By Step Interactive, you may receive
the following error message:

   This program has performed an illegal operation and will be shut down.

When you click Details, you receive a message similar to the following:

   LRUN32 caused an exception 10H in module LRUN32.EXE.

CAUSE
=====

This behavior can occur if Macromedia Shockwave Player is outdated or damaged.
Macromedia Flash Player, which is included in Macromedia Shockwave Player, is
required for the tutorials in Office 2000 Step by Step Interactive to function
correctly.

RESOLUTION
==========

To resolve this issue, remove the Shockwave objects from the Downloaded Program
Files folder on your computer's hard disk, remove Office 2000 Step by Step
Interactive, install the latest version of Macromedia Shockwave Player, and then
reinstall Office 2000 Step by Step Interactive. To do this, follow these steps:

1. Start Windows Explorer, and then browse to the Downloaded Program Files
   folder on your hard disk.

   In Microsoft Windows 98, Windows 98 Second Edition (SE), or Microsoft Windows
   Millennium Edition (Me), the Downloaded Program Files folder is in the
   <C>:\Windows folder.

   In Microsoft Windows NT 4.0 and Microsoft Windows 2000, the Downloaded Program
   Files folder is located in the <C>:\Winnt folder.

   NOTE: <C> is the drive on which Windows is installed.

2. In the Downloaded Program Files folder, locate the Shockwave Player control
   object or objects (for example, Shockwave Flash Object and Shockwave ActiveX
   Control).

3. Right-click each object that is found, and then click Remove.

   Click Yes when you are prompted to remove the file.

4. Quit Windows Explorer.

5. Click Start, point to Settings, and then click Control Panel.

6. Double-click Add/Remove Programs.

7. Click "Microsoft Office 2000 Step by Step Interactive", and then click
   Change/Remove (if you are running Microsoft Windows 98, Window 98 SE, Windows
   Me, or Windows NT 4.0), or click Add/Remove (if you are running Windows
   2000).

   Click OK when you are prompted to remove the program.

8. Start Microsoft Internet Explorer, and then connect to the following
   Macromedia Web site:

   http://sdc.shockwave.com/shockwave/download/frameset.fhtml?

9. Click Install Now to install the latest version of Macromedia Shockwave
   Player.

10. When the Shockwave Player installation is complete, quit Internet Explorer.

11. Insert your Office 2000 Step by Step Interactive CD-ROM into your computer's
   CD-ROM or DVD-ROM drive.

12. Run Setup to reinstall Office 2000 Step by Step Interactive.

MORE INFORMATION
================

For additional information about Microsoft Office 2000 Step by Step Interactive,
click the article number below to view the article in the Microsoft Knowledge
Base:

   Q235243 Microsoft Office 2000 Step By Step Interactive Comments and
   Corrections

Additional query words:

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Keywords          : kberrmsg 
Technology        : kbMSPressSearch
Version           : :
Issue type        : kbprb

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