DOCUMENT:Q149563  15-JUN-2001  [win95x]
TITLE   :Fatal Exception 0E in Ios.vxd with SCSI Printer
PRODUCT :Microsoft Windows 95.x Retail Product
PROD/VER::
OPER/SYS:
KEYWORDS:kbfile win95

======================================================================
-------------------------------------------------------------------------------
The information in this article applies to:

 - Microsoft Windows 95 
-------------------------------------------------------------------------------

SYMPTOMS
========

When you have a SCSI printer powered on, online, and connected to a configured
SCSI port, you may receive the following error message on a blue screen when you
start Windows 95:

   Fatal exception 0E at 0028:<xxxxxxxx> in VxD IOS(01)+<xxxxxxxx>.

When you receive this error message, you cannot install or use the printer in
Windows 95. You must turn the printer off or disconnect it from the SCSI port to
start Windows 95.

CAUSE
=====

There is a problem in the Ios.vxd file that causes this error if an unknown SCSI
device is enumerated.

RESOLUTION
==========

Microsoft has released an updated version of the Ios.vxd file that corrects this
problem. The updated file is:

   IOS.VXD version 4.00.953 (3/19/96, 68,825 bytes) and later

To install the updated Ios.vxd file, follow these steps:

1. Download the IOSUPD.EXE file from one of the online services listed below to
   an empty folder.

2. In My Computer or Windows Explorer, double-click the IOSUPD.EXE file you
   downloaded in step 1.

3. Follow the instructions on your screen.

The following file is available for download from the Microsoft Download Center:

   DownloadDownload Iosupd.exe now
   (http://download.microsoft.com/download/win95upg/tool_k/1.0/W95/EN-US/Iosupd.exe)

For additional information about how to download Microsoft Support files, click
the article number below to view the article in the Microsoft Knowledge Base:

   Q119591 How to Obtain Microsoft Support Files from Online Services

Microsoft used the most current virus detection software available on the date of
posting to scan this file for viruses. Once posted, the file is housed on secure
servers that prevent any unauthorized changes to the file.

MORE INFORMATION
================

For information about other issues resolved by this update, please see the
following article in the Microsoft Knowledge Base:

   Q149564 Poor Performance Reading Video CD in IDE CD-ROM Drive


Additional query words: gpf

======================================================================
Keywords          : kbfile win95 
Technology        : kbWin95search kbWin95
Version           : :

=============================================================================

THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS
PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND.  MICROSOFT DISCLAIMS
ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES
OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.  IN NO
EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR
ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL,
CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF
MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE
POSSIBILITY OF SUCH DAMAGES.  SOME STATES DO NOT ALLOW THE EXCLUSION
OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES
SO THE FOREGOING LIMITATION MAY NOT APPLY.

Copyright Microsoft Corporation 2001.