DOCUMENT:Q214522  08-MAY-2002  [win95x]
TITLE   :Fatal Exception in IOS.VXD When Formatting Disk in LS-120 Drive
PRODUCT :Microsoft Windows 95.x Retail Product
PROD/VER:WINDOWS:95
OPER/SYS:
KEYWORDS:kberrmsg osr2

======================================================================
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The information in this article applies to:

 - Microsoft Windows 95 OEM Service Release, versions 2.0, 2.1, 2.5 
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SYMPTOMS
========

When you attempt to format a floppy disk using an LS-120 floppy disk drive drive
with a third-party ATAPI/IDE miniport driver, you may receive the following
error message on a blue screen:

   An exception 0E has occurred at 0028:C0021E77 in VxD IOS(01) + 00001197. This
   was called from 0028:C00219AF in VxD IOS(01) + 00000CCF.

CAUSE
=====

This problem occurs because the data is being moved in words (16-bit segments)
instead of bytes (8-bit segments).

RESOLUTION
==========

A supported fix is now available from Microsoft, but it is only intended to
correct the problem described in this article and should be applied only to
systems experiencing this specific problem. This fix may receive additional
testing at a later time, to further ensure product quality. Therefore, if you
are not severely affected by this problem, Microsoft recommends that you wait
for the next service pack that contains this fix.

To resolve this problem immediately, contact Microsoft Product Support Services
to obtain the fix. For a complete list of Microsoft Product Support Services
phone numbers and information about support costs, please go to the following
address on the World Wide Web:

   http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS

NOTE: In special cases, charges that are normally incurred for support calls may
be canceled, if a Microsoft Support Professional determines that a specific
update will resolve your problem. Normal support costs will apply to additional
support questions and issues that do not qualify for the specific update in
question.

+------------------------------------------------------+
| Date     | Time   | Version   | Size   | File name   | 
+------------------------------------------------------+
| 11/13/98 | 08:01p | 4.00.1114 | 10,223 | Diskvsd.vxd | 
+------------------------------------------------------+

NOTE: Due to file dependencies, the most recent hotfix or feature that contains
the above files may also contain additional files.



To work around this issue, remove the third-party miniport driver and use the
Esdi506.pdr driver included with Windows 98.

STATUS
======

Microsoft has confirmed this to be a problem in the Microsoft products that are
listed at the beginning of this article.

MORE INFORMATION
================

This problem is known to occur with the Agate Technologies Agaatapi.mpd file.
The third-party products discussed in this article are manufactured by vendors
independent of Microsoft; we make no warranty, implied or otherwise, regarding
these products' performance or reliability.

Additional query words:

======================================================================
Keywords          : kberrmsg osr2 
Technology        : kbWin95search kbOPKSearch kbWin95OPKOSR25 kbWin95OPKOSR210
Version           : WINDOWS:95
Issue type        : kbprb

=============================================================================

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