DOCUMENT:Q231930  16-MAY-2002  [crossnet]
TITLE   :Non-US Locales Cause Index Server Queries to Not Work
PRODUCT :Windows for Workgroups and Windows NT Networking Issues
PROD/VER:WINDOWS:2.1; winnt:2.0,4.0 SP4
OPER/SYS:
KEYWORDS:kbWinNT4sp6fix

======================================================================
-------------------------------------------------------------------------------
The information in this article applies to:

 - the operating system: Microsoft Windows NT, versions 4.0, 4.0 SP4 
 - Microsoft Index Server version 2.0 
 - Microsoft Data Access Components version 2.1 
-------------------------------------------------------------------------------

SYMPTOMS
========

When you run a search, Index Server may return the following error message:

   Microsoft OLE DB Service Components error '80040e21'
   Errors occurred


RESOLUTION
==========

Windows NT Server or Workstation 4.0
------------------------------------

To resolve this problem, obtain the latest service pack for Windows NT 4.0 or the
individual software update. For information on obtaining the latest service
pack, please go to:

 - http://www.microsoft.com/Windows/ServicePacks/

-or-

 - Q152734 How to Obtain the Latest Windows NT 4.0 Service Pack

For information on obtaining the individual software update, contact Microsoft
Product Support Services. For a complete list of Microsoft Product Support
Services phone numbers and information on support costs, please go to the
following address on the World Wide Web:

   http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS


Windows NT Server 4.0, Terminal Server Edition
----------------------------------------------

To resolve this problem, obtain the latest service pack for Windows NT Server
4.0, Terminal Server Edition. For additional information, please see the
following article in the Microsoft Knowledge Base:

   Q152734 How to Obtain the Latest Windows NT 4.0 Service Pack


WORKAROUND
==========

To work around this problem, add a LCID (Locale Identifier) to the connection
string.

For example:

   cn.ConnectionString = "PROVIDER=msidxs;Locale Identifier=1033" //US English
   cn.ConnectionString = "PROVIDER=msidxs;Locale Identifier=1024" //Neutral

STATUS
======

Microsoft has confirmed this to be a problem in the Microsoft products that are
listed at the beginning of this article. This problem was first corrected in
Windows NT Server version 4.0, Terminal Server Edition Service Pack 6.

MORE INFORMATION
================

This is only a problem when your locale in the Control Panel Regional Settings
tool is set to a non-US setting (such as English (Australian)).

Also, this is a know problem in the OLE DB provider for Index Server,
Msidxs.dll.

Additional query words: 4.00 OLE DB MDAC ADO

======================================================================
Keywords          : kbWinNT4sp6fix 
Technology        : kbIdxServSearch kbAudDeveloper kbOSWinSearch kbOSWinNT400 kbMDACSearch kbIdxServ200 kbMDAC210 kbOSWinNTSearch kbOSWinNT400SP4
Version           : WINDOWS:2.1; winnt:2.0,4.0 SP4
Hardware          : x86
Issue type        : kbbug
Solution Type     : kbfix

=============================================================================

THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS
PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND.  MICROSOFT DISCLAIMS
ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES
OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.  IN NO
EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR
ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL,
CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF
MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE
POSSIBILITY OF SUCH DAMAGES.  SOME STATES DO NOT ALLOW THE EXCLUSION
OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES
SO THE FOREGOING LIMITATION MAY NOT APPLY.

Copyright Microsoft Corporation 2002.