Resolve 2.0 F.A.Q.
Resolve 2.0 is a new 32-bit version front-end tool to the NtStress Workstation Stress Failures Database. Please read this text file completely before using Resolve for the first time.
Resolve requires that you also have Exchange/Outlook running on the same machine.
Depending on your situation you should follow the given steps below.
A) You are the assigned Followup for a failure.
B) You are not the assigned Followup, but would like to modify a failure.
C) You are the Machine Owner, and want to check the status of your machine.
A. Steps to use Resolve effectively in you are the assigned followup:
1. Run Resolve, either by clicking the link from the mail message or by running
\\resolver\resolve.20\resolve2.cmd
The first time it will register a few .ocx controls on your machine
2. Resolve will open it's first screen, listing all the people with unassigned followups.
3. If your name is listed, you can dbl-click the entry to open the database-form.
4. There is a remote button that will lauch remote.exe to connect to the failure.
5. Click the appropriate failure box (Ok to reboot, Hold, File Bug, etc)
6. Enter any relevent information into the notes field.
7a. If you only have one failure you can now choose Send Mail from the menu bar then Exit.
7b. If you have more than one failure, you can choose Next, to see the next failure.
Resolve all the others. You can now choose to Send Mail for all changed failures then Exit.
Note: When sending mail, use the alias name of who you are sending to. Multiple names
should be separated by a semi-colon ';'. e.g. darylw;ntstress;ntuser
B. Steps to use Resolve effectively if you are not the Assigned Followup, but would like to modify a failure:
1. Run Resolve, either by clicking the link from the mail message or by running
\\resolver\resolve.20\resolve2.cmd
The first time it will register a few .ocx controls on your machine
2. Resolve will open it's first screen, listing all the people with unassigned followups.
3. Choose one of the Query buttons, to open the set of records you need, or dbl-click the assigned followup in the selection box.
4. There is a remote button that will lauch remote.exe to connect to the failure.
5. Click the appropriate failure box (Ok to reboot, Hold, File Bug, etc)
6. Enter any relevent information into the notes field.
7a. If you only have one failure you can now choose Send Mail from the menu bar then Exit.
7b. If you have more than one failure, you can choose Next, to see the next failure.
Resolve all the others. You can now choose to Send Mail for all changed failures then Exit.
Note: When sending mail, use the alias name of who you are sending to. Multiple names
should be separated by a semi-colon ';'. e.g. darylw;ntstress;ntuser
C. Steps to use Resolve effectively if you the Machine Owner of a failure:
1. Run Resolve, either by clicking the link from the mail message or by running
\\resolver\resolve.20\resolve2.cmd
The first time it will register a few .ocx controls on your machine
2. Resolve will open it's first screen, listing all the people with unassigned followups.
3. Choose the Query by Machine Owner button, to open the set of records listing machines that belong to you.
4. Enter any relevent information into the notes field.
5. After entering information, you can now choose Exit, choose Yes to send mail, then quit.
Note: When sending mail, use the alias name of who you are sending to. Multiple names
should be separated by a semi-colon ';'. e.g. darylw;ntstress;ntuser
Resolve FAQ's
Q: What does this message mean: "No More Records Unresolved, or Unable to attach to data source"?
A: The Workstation Stress Results database is created each day around 9:00am. If you try to use resolve before than, there will be no records to view.
Q: Are there any command-line switches so I can open my failures immediately?
A: Yes. One way to speed up Resolve is to create an icon or batch file that includes one of these switches:
/F:<followup> or /f = Open Resolve queried to the Follow-Up specified or to default user
/O:<owner> or /o = Open Resolve queried to the Machine Owner specified or to default user
/N:<#> = Open Resolve queried by a failure number specified
/M:<name> = Open Resolve queried by the machine name specified
/? = Display This Message
Q: What does the Button "APPLY ALL" do?
A: Many times there are many machines which have failed with the same problem. We assign each of these to the same failure number. When you resolve the first failure you can choose Apply-All to set the rest equal to the first.
Q: What does the Button "REASSIGN" do:
A: Sometimes a failure that was asssigned to person #1, actually should go to person #2. Pressing Reassign will allow you to re-assign this failure to the appropriate person.
Q: How do I send mail for a single failure?
A: From the menu bar, choose MAIL, and Send Mail for Single Failure.
Q: Who do I contact with Questions, Problems, Suggestions, etc...?
A: Send Mail to NtStress, with Resolve in the subject line. Someone will get back to use as soon as possible.