DOCUMENT:Q118578  18-SEP-1996  [techinfo]
TITLE   :Problems When Using FTP.MICROSOFT.COM
PRODUCT :Microsoft Product Support Information
PROD/VER:
OPER/SYS:
KEYWORDS:kbusage

SUMMARY
=======

This article contains common problems accessing ftp.microsoft.com on the
Internet and solutions to these problems.

MORE INFORMATION
================

1. Q. Why can't I log on?

   A. You must use "anonymous" (without the quotation marks) as your user
      name and your complete electronic mail address as your password.

2. Q. Why do I receive the error message "access denied" when I try to
      download a file?

   A. - You must have write permissions on your local drive.

      - Use the "lcd" command (without the quotation marks) at the ftp
        prompt to change the local working directory to a drive where you
        have write permissions. For example:

           ftp>lcd c:\

        NOTE: The backslash (\) is correct here.

3. Q. What do I do when I get the message "access denied" when I try to
      upload a file?

   A. This error occurs if you have a file by the same name already in the
      specified directory. Try using a different filename.

4. Q. Why are the .ZIP or .DOC files I download corrupted?

   A. You must download the files in binary mode. To enter binary mode,
      type "bin" (without the quotation marks) at the ftp prompt:

         ftp>bin

5. Q. What do I do when PKUNZIP says it does not recognize the .ZIP
      files I download?

   A. PKZIP version 2.04g is used to archive the Microsoft files that
      are available for download. You must use this version (or later) to
      unzip them.

6. Q. Why does Microsoft Word 2.0 for Windows tell me it cannot read a
      document (.DOC) file I downloaded?

   A. You need to download MSWRD6.EXE (as a binary file) from the
      /softlib/mslfiles directory. This is the Word for Windows 6.0
      document converter for Word 2.0 for Windows.

KBCategory: kbusage
KBSubcategory:

Additional reference words: get tcp/ip file transfer protocol


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