DOCUMENT:Q129725  17-NOV-1998  [techinfo]
TITLE   :Obtaining Knowledge Base Articles on the World Wide Web
PRODUCT :Microsoft Product Support Information
PROD/VER:
OPER/SYS:
KEYWORDS:kbkeyword

======================================================================
SUMMARY
=======

This article describes how to access the Microsoft Knowledge Base (KB)
using the World Wide Web.

MORE INFORMATION
================

The Microsoft Knowledge Base is a primary Microsoft product information
source for Microsoft support engineers; it is also available to Microsoft
customers. This comprehensive database includes more than 60,000 detailed
articles containing technical information about Microsoft products, fix
lists, documentation errors, and answers to commonly asked technical
support questions. These articles are also available through MSN (the
Microsoft Network online service), the Microsoft TechNet CD-ROM, and the
Microsoft Developer Network CD-ROM.

Connecting to the Microsoft World Wide Web site requires a "live"
session to the Internet through an Internet service provider.

Accessing the Microsoft World Wide Web Site
-------------------------------------------

Before you can access the Knowledge Base on the World Wide Web you must log
on to your Internet account and start a World Wide Web browser. Netscape
and Microsoft Internet Explorer, are just two of the many browsers
available.

Accessing a Product Area
------------------------

To obtain any of these articles from Microsoft Technical Support on the
Web, follow these steps:

1. Connect to the Microsoft Support site at the following
   address:

      http://support.microsoft.com/support/default.asp

   NOTE: If you've never visited this site before, you will
   be required to register.

2. In the My Question Is About box, select All Products. To access KB
   articles in a specific product area, select the product name.

3. In the My Question Is box, type the question you have, or keywords you
   want to search for

4. Under Search Options, click Keyword or Boolean search.

   If you are unable to see the Search Options, click More
   Search Options to display them.

5. Click Find (located next to the My Question Is box).

   This search will return from one to several article titles.

6. Click the title of the article to view it.

Reporting a Problem
-------------------

Microsoft cannot provide user assistance on how to use Web browsers
to reach our servers. Please consult your browser software
documentation or vendor as needed. We welcome suggestions for content,
reports of apparent problems on the server end, and general comments.
Send comments and suggestions to the following e-mail addresses:

   FTP:            ftp@microsoft.com

   Gopher:         gopher@microsoft.com

   World Wide Web: www@microsoft.com

Although we read all e-mail messages, because of the high volume of
messages we receive, it is not possible to respond to each individual.
These e-mail addresses are not for product support, and they should not be
used as such. For information on product support see Msnbro.txt in the root
of ftp.microsoft.com.

Additional query words: WWW kbkeyword
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Keywords          : kbkeyword

=============================================================================

THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS
PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND.  MICROSOFT DISCLAIMS
ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES
OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.  IN NO
EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR
ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL,
CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF
MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE
POSSIBILITY OF SUCH DAMAGES.  SOME STATES DO NOT ALLOW THE EXCLUSION
OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES
SO THE FOREGOING LIMITATION MAY NOT APPLY.

Copyright Microsoft Corporation 1998.