DOCUMENT:Q149384  21-MAR-1998  [msnetwork]
TITLE   :Error Message: Cannot Open the Online Statement
PRODUCT :The Microsoft Network
PROD/VER:1.00 1.05 1.20 1.30
OPER/SYS:WINDOWS
KEYWORDS:msnnav

======================================================================
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The information in this article applies to:

 - The Microsoft Network versions 1.0, 1.05, 1.2, 1.3
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SYMPTOMS
========

When you connect to MSN, The Microsoft Network, you may receive the
following error message:

   Cannot open the online statement. Try again later.

When you click OK, you are prompted whether you want to disconnect. If you
click No, you receive a blank screen. If you then click Go To MSN Central
from the MSN icon on the taskbar, MSN operates normally.

CAUSE
=====

This behavior can occur if the Onlstmt.exe file in the Program Files\The
Microsoft Network folder is missing or damaged.

RESOLUTION
==========

To resolve this issue, use either of the following methods:

 - Remove and reinstall MSN.

 - Extract the Onlstmt.exe file from your original Windows 95 disks or
   CD-ROM to the Program Files\The Microsoft Network folder. The
   Onlstmt.exe file is located in the Win95_07.cab cabinet file.

   For information about using the Extract tool, type "extract" (without
   quotation marks) at a command prompt, or see the following article in
   the Microsoft Knowledge Base:

      ARTICLE-ID: Q129605
      TITLE     : How to Extract Original Compressed Windows Files

Additional query words: 1.00 1.05 1.20 1.30
======================================================================
Keywords          : msnnav 
Version           : 1.00 1.05 1.20 1.30
Platform          : WINDOWS

=============================================================================

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