DOCUMENT:Q154092  19-APR-1999  [msnetwork]
TITLE   :Err Msg: Explorer Caused an Invalid Page Fault in Kernel32.dll
PRODUCT :The Microsoft Network
PROD/VER:WINDOWS:1.2,1.3,2.0,2.5,95
OPER/SYS:WINDOWS
KEYWORDS:kbenv kberrmsg msnconnect kbmsn

======================================================================
-------------------------------------------------------------------------------
The information in this article applies to:

 - The Microsoft Network versions 1.2, 1.3, 2.0, 2.5 
 - Microsoft Windows 95 
-------------------------------------------------------------------------------

SYMPTOMS
========

When you attempt to connect to MSN, The Microsoft Network, using the Internet
And MSN service type, you may receive one of the following error messages:

 - Explorer caused an invalid page fault in module Kernel32.dll.

 - Commgr32 caused an invalid page fault in module Kernel32.dll.

 - Mprexe caused an invalid page fault in module Kernel32.dll.

 - Msgsrv32 caused an invalid page fault in module Kernel32.dll.

 - A TCP/IP problem has occurred. Please check if you have TCP/IP installed and
   selected for your modem.

 - Msnviewr caused an invalid page fault in module Kernel32.dll.

 - Guide.exe caused an invalid page fault in Kernel32.dll

 - Guide.exe caused an invalid page fault in Mpr.dll

 - Connection could not be established Error 745

After you receive the error message, your computer may stop responding.

CAUSE
=====

This behavior may occur if your password list file is damaged.

RESOLUTION
==========

To resolve this issue, re-create your password list file. To do so, use the
following steps:

1. Click Start, point to Find, and then click Files Or Folders.

2. In the Named box, type "*.pwl" (without the quotation marks), and then click
   Find Now.

3. In the list of found files, right-click each file, and then click Delete.
   Continue until the list of found files is empty.

4. Close the Find window.

5. Restart the computer. The password list files are re-created automatically
   when you log on to Windows 95.

NOTE: If you use Microsoft Windows 95 and have installed Windows 95 Service Pack
1, password list files may remain damaged even after you delete them and they
are re-created automatically.

To resolve this issue, download and install the Windows 95 Password List Update.
You can obtain this file from the following Microsoft Web site:

   http://www.microsoft.com/windows95/downloads/

MORE INFORMATION
================

Note that the error message stated above can occur when you connect to any site
(not just MSN) with Dial-Up Networking if the .pwl file is damaged.

You may also receive this error message when you are using Microsoft Exchange,
Microsoft Schedule+, or Microsoft Outlook 97. The resolution in this article
also works for these programs.

Additional query words: msnetwork w_money mnyweb win95x

======================================================================
Keywords          : kbenv kberrmsg msnconnect kbmsn 
Version           : WINDOWS:1.2,1.3,2.0,2.5,95
Platform          : WINDOWS
Issue type        : kbprb

=============================================================================

THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS
PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND.  MICROSOFT DISCLAIMS
ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES
OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.  IN NO
EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR
ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL,
CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF
MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE
POSSIBILITY OF SUCH DAMAGES.  SOME STATES DO NOT ALLOW THE EXCLUSION
OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES
SO THE FOREGOING LIMITATION MAY NOT APPLY.

Copyright Microsoft Corporation 1999.