DOCUMENT:Q171931  26-NOV-1997  [mspress]
TITLE   :Microsoft Press CD-ROM and Floppy Disk Replacement Policy
PRODUCT :Microsoft Press
PROD/VER:
OPER/SYS:WINDOWS
KEYWORDS:kbpolicy

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SUMMARY
=======

This article describes the process for obtaining a replacement CD-ROM or
diskette for any Microsoft Press companion CD-ROMs and floppy disks.

MORE INFORMATION
================

If your CD-ROM or floppy disk is clearly physically defective (cracked,
badly warped, contains a deep scratch, etc.), you can exchange it for a
replacement CD-ROM or floppy disk in the United States of America by
calling Microsoft Press at 800-MS-PRESS.

If you are outside the United States of America, please contact your local
Microsoft Press distributor or subsidiary. For a list of distributors,
please connect to the Microsoft Press Web site at

   http://mspress.microsoft.com/

and look for the English Language Distributors list. As of 9/24/97 this
list is located at the following Web address:

   http://mspress.microsoft.com/mspress/sl/sl_sotu.htm

IMPORTANT: Replacing the CD-ROM or floppy disk will not solve any software
related issues. Therefore, replacement should be considered only if the
Setup program fails and if there are no other known problems posted on the
Microsoft Press Support Web site at:

   http://mspress.microsoft.com/support/support.htm

Unfortunately we currently cannot provide replacement disk contents via
the Web due to legal considerations. However, individual file patches are
posted on the Internet when appropriate. Please refer to the Microsoft
Press Support Web site for further information.

If you need further assistance obtaining a replacement disc, please e-
mail MSPINPUT@MICROSOFT.COM.

Additional query words: mspress ms_press press bookbug
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Keywords          : kbpolicy
Platform          : WINDOWS
Issue type        : kbpolicy

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THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS
PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND.  MICROSOFT DISCLAIMS
ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES
OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.  IN NO
EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR
ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL,
CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF
MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE
POSSIBILITY OF SUCH DAMAGES.  SOME STATES DO NOT ALLOW THE EXCLUSION
OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES
SO THE FOREGOING LIMITATION MAY NOT APPLY.

Copyright Microsoft Corporation 1997.