DOCUMENT:Q172457  22-JUL-1998  [msnetwork]
TITLE   :MSN Home Page Is Not Loaded When Starting Internet Explorer
PRODUCT :The Microsoft Network
PROD/VER:WINDOWS:2.0,2.5
OPER/SYS:WINDOWS
KEYWORDS:msnconnect msninternet kbmsn kbenv kbfaq

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The information in this article applies to:

 - Microsoft Windows 95
 - The Microsoft Network versions 2.0, 2.5
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SYMPTOMS
========

After you join MSN, The Microsoft Network, and you attempt to connect to
the Internet using Microsoft Internet Explorer, another Internet service
provider's home page may appear on the screen.

CAUSE
=====

Microsoft licenses Internet Explorer to many Internet service providers
who customize Internet Explorer for their members. The MSN Setup program
may not overwrite these customizations.

RESOLUTION
==========

To resolve this issue, use the following steps:

1. Right-click the Internet icon on the desktop, and then click
   Properties.

2. Click the Connection tab.

3. Click the "Connect to the Internet as needed" check box to select it.

4. In the "Use the following Dial-Up Networking Connection" box, click MSN.

5. Click the Navigation tab.

6. Click Use Default [or type "http://www.msn.com" (without quotation
   marks) in the Address box, and then click OK.

MORE INFORMATION
================

After you perform the steps in the resolution section, you may still
experience problems displaying content in MSN. This is most likely caused
by the customizations made to Internet Explorer by your previous Internet
service provider. To remove these customizations, you need to reinstall
Internet Explorer.

If you are using MSN 2.0, use the following steps:

1. Insert the MSN CD-ROM into the CD-ROM drive. If the Auto Insert
   Notification option is turned on, close the Welcome To MSN window that
   opens on the desktop.

2. Double-click My Computer.

3. Right-click the MSN (CD-ROM drive) icon, and then click Explore.

4. Double-click the Msnsetup folder.

5. Double-click the Compnts folder.

6. Double-click the Msie301.exe file.

7. Follow the instructions on the screen. When you are prompted to
   restart the computer, click Yes.

If you are using MSN 2.5, use the following steps:

1. Click Start, point to Find, and then click Files Or Folders.

2. In the Named box, type "msie302.exe" (without quotation marks), and
   then click Find Now.

3. In the list of found files, double-click the Msie302.exe file.

4. Follow the instructions on the screen. When you are prompted to
   restart the computer, click Yes.

Additional query words: 2.00 2.50 msnet msnetwork microsoft-net m.s.n.
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Keywords          : msnconnect msninternet kbmsn kbenv kbfaq
Version           : WINDOWS:2.0,2.5
Platform          : WINDOWS
Issue type        : kbprb

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