DOCUMENT:Q175316  04-JUL-1998  [msnetwork]
TITLE   :Internet Mail Does Not Download E-mail Messages Using MSN
PRODUCT :The Microsoft Network
PROD/VER:WINDOWS:1.0,2.5
OPER/SYS:WINDOWS
KEYWORDS:msninternet msnmail kbtlc kbmsn

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The information in this article applies to:

 - The Microsoft Network, version 2.5 (OEM Release)
 - Microsoft Internet Mail and News version 1.0 for Windows 95
 - Microsoft Windows 95
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SYMPTOMS
========

When you are using MSN, The Microsoft Network, you may not receive e-mail
messages using Microsoft Internet Mail and News.

CAUSE
=====

This behavior may occur if the MSN mail server has received an e-mail
message with a MIME (Multipurpose Internet Mail Extensions) header and an
ASCII (text) body.

RESOLUTION
==========

To resolve this problem, use one of the following methods:

Use the Updated Version of Internet Mail
----------------------------------------

To download the updated version of Internet Mail, visit the following
Microsoft Web site:

   http://fdl.msn.com/public/setup/components/mailnews.exe

NOTE: While you are installing this version of Internet Mail, you may
receive the following message regarding the file Wldap32.dll:

   Version Conflict. A file being copied is older than the one currently
   on your computer. Do you want to keep the existing file?

If you receive this message, click Yes to keep the existing file.

After you have completed the installation, restart the computer when you
are prompted to, and then connect to MSN to receive your e-mail.

Use Microsoft Outlook Express
-----------------------------

To use Outlook Express, download Microsoft Internet Explorer 4.0. To
download Internet Explorer 4.0, connect to the following Microsoft Web
site:

   http://www.microsoft.com/ie/download

Use Microsoft Outlook 97
------------------------

To use Outlook 97 with MSN, install the Internet Mail Enhancement Patch.
For information about installing the Internet Mail Enhancement Patch, see
the following article in the Microsoft Knowledge Base:

   ARTICLE-ID: Q174062
   TITLE     : Internet Mail Enhancement Patch Needed to Use Outlook 97
               w/MSN

STATUS
======

Microsoft is researching this problem and will post new information here
in the Microsoft Knowledge Base as it becomes available.

Additional query words: 2.50 1.00 msnet msnetwork microsoft-net m.s.n. imep
outexw95
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Keywords          : msninternet msnmail kbtlc kbmsn 
Version           : WINDOWS:1.0,2.5
Platform          : WINDOWS
Issue type        : kbprb

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ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES
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SO THE FOREGOING LIMITATION MAY NOT APPLY.

Copyright Microsoft Corporation 1998.