DOCUMENT:Q184750  13-NOV-1998  [msnetwork]
TITLE   :MSN Err Msg: Unable to Load the Remote Access Library...
PRODUCT :The Microsoft Network
PROD/VER:WINDOWS:1.3,2.0,2.5
OPER/SYS:WINDOWS
KEYWORDS:kbenv kberrmsg msnconnect kbmsn

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The information in this article applies to:

 - The Microsoft Network versions 1.3, 2.0, 2.5
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SYMPTOMS
========

When you try to connect to the Microsoft Network, you may receive the
following error message:

   Unable to load the Remote Access Library (Rasapi32.dll). The following
   error occurred:

   The system could not find the file specified.

CAUSE
=====

This behavior can occur if the Rasapi32.dll file is missing or damaged.

RESOLUTION
==========

To resolve this issue, extract a new copy of the Rasapi32.dll file from
your original Windows 95 CD-ROM or disks to the Windows\System folder.

The Rasapi32.dll file is located in the Win95_10.cab cabinet file on the
Windows 95 CD-ROM, in the Win95_16.cab cabinet file on the Windows 95 OEM
Service Release 2 CD-ROM, in the Win95_10.cab cabinet file on disk 10 of
the Windows 95 DMF format disks, and in the Win95_16.cab cabinet file on
disk 16 of the Windows 95 non-DMF format disks.

If you are using Microsoft Windows 98, the Rasapi32.dll file is located
in the Win98_37.cab cabinet file on the Windows 98 CD-ROM.

NOTE: If you are prompted to overwrite an existing file, press Y, and then
press ENTER.

For information about using the Extract tool, type "extract" (without
quotation marks) at a command prompt, or see the following article in the
Microsoft Knowledge Base:

   ARTICLE-ID: Q129605
   TITLE     : How to Extract Original Compressed Windows Files

MORE INFORMATION
================

This behavior can also occur if the Internet Connection Wizard is damaged
in Windows 95.

To resolve this issue, reinstall the Internet Connection Wizard. To do
this, follow these steps:

1. Connect to MSN using Dial-Up Networking.

   For information about how to connect to MSN using Dial-Up Networking,
   please see the following article in the Microsoft Knowledge Base:

      ARTICLE-ID: Q173587
      TITLE     : How to Connect to the Internet Using MSN

2. Double-click the Microsoft Internet Explorer icon on the desktop.

3. On the Help Menu, click Product Updates.

4. If you are prompted to download an updated version of Internet Explorer,
   click Yes. Follow the instructions on the screen to download and install
   Internet Explorer 4.01 Service Pack 1 (SP1).

   If Active Setup prompts you to determine what Internet components are
   installed on your computer, skip to the "If Internet Explorer 4.01 SP1
   Is Already Installed on Your Computer" section later in this article.

5. When the installation is complete, disconnect from MSN and then restart
   the computer.

If Internet Explorer 4.01 SP1 Is Already Installed on Your Computer
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If Internet Explorer 4.01 SP1 is already installed on your computer, follow
these steps:

1. When Active Setup prompts you to determine what Internet components
   are installed on your computer, click Yes.

2. Click to select the Internet Connection Wizard check box. When you are
   prompted to reinstall this component, click Yes, and then click Next.

3. Click a download site, and then click Install Now.

4. When the installation is complete, disconnect from MSN and then restart
   the computer.

Additional query words: 1.30 2.00 2.50 msnetwork microsoft-net m.s.n. dun
win95x win98x
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Keywords          : kbenv kberrmsg msnconnect kbmsn 
Version           : WINDOWS:1.3,2.0,2.5
Platform          : WINDOWS
Issue type        : kbprb

=============================================================================

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Copyright Microsoft Corporation 1998.