DOCUMENT:Q186296  30-MAY-1998  [msnetwork]
TITLE   :Err Msg: Could Not Find the MSN Phone Number
PRODUCT :The Microsoft Network
PROD/VER:WINDOWS:2.52
OPER/SYS:WINDOWS
KEYWORDS:kbtool msnaccount kbmsn

======================================================================
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The information in this article applies to:

 - The Microsoft Network version 2.52
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SYMPTOMS
========

When you click New on the MSN, The Microsoft Network, Sign-In screen, you
may receive the following error message:

   Could not find the MSN phone number.

   1. Click on Settings and choose a phone number from the phonebook.
   2. Click OK on Settings and retry 'Request New Password'.

   Click on Help for troubleshooting information.

CAUSE
=====

This behavior can occur if you do not reselect the MSN access numbers when
you upgrade from the OEM release of MSN 2.5 (version 2.5.0.217).

RESOLUTION
==========

To resolve this issue, reselect the MSN access numbers. To do this, follow
these steps:

1. Double-click the MSN icon on the desktop.

2. On the MSN Sign-In screen, click Settings.

3. On the Dialing tab, next to the Phone Number box, click Phone Book.

4. In the Country box, click the country you are located in.

5. In the State Or Region box, click the state or region you are
   located in.

6. In the Access Numbers box, click the appropriate access number for
   your area, and then click OK.

7. On the Dialing tab, next to the Backup Number box, click Phone Book.

8. Repeat steps 4-6 to select an appropriate backup access number for
   your area.

9. Click OK to return to the MSN Sign-In screen.

STATUS
======

Microsoft has confirmed this to be a problem in The Microsoft Network
version 2.52.

Additional query words: 2.52 msnet msnetwork microsoft-net m.s.n.
======================================================================
Keywords          : kbtool msnaccount kbmsn 
Version           : WINDOWS:2.52
Platform          : WINDOWS
Issue type        : kbbug
Solution Type     : kbpending

=============================================================================

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