DOCUMENT:Q194738  16-APR-1999  [msnetwork]
TITLE   :Error Message When You Retrieve MSN E-mail Using Outlook Express
PRODUCT :The Microsoft Network
PROD/VER:WINDOWS:2.52
OPER/SYS:WINDOWS
KEYWORDS:kbenv kberrmsg msnconnect msnmail kbmsn

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The information in this article applies to:

 - The Microsoft Network version 2.52 
 - Microsoft Outlook Express version 4.0 for Windows 98 
 - Microsoft Windows 98 
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IMPORTANT: This article contains information about editing the registry.
Before you edit the registry, make sure you understand how to restore it if
a problem occurs. For information about how to do this, view the "Restoring
the Registry" Help topic in Regedit.exe or the "Restoring a Registry Key"
Help topic in Regedt32.exe.

SYMPTOMS
========

When you are connected to MSN, The Microsoft Network, you may receive an error
message similar to one of the following error messages when you attempt to
retrieve e-mail using Outlook Express:

   An error occurred loading the Distributed Password Authentication Components.
   Account: 'MSN Mail', Server: 'pop3.email.msn.com', Protocol: POP3, Server
   Response: '.', Port: 110, Secure (SSL): No, Error Number: 0x800CCC00.

   Unable to logon to server using secure password authentication Components.
   Account: 'MSN Mail', Server: pop3.email.msn.com',
   Protocol: POP3, Server Response: '.',
   Port: 110, Secure (SSL): No,
   Error Number: 0x800CCC18

You may also receive the following error message when you attempt to connect to
an MSN Premier Web page:

   Access denied.

CAUSE
=====

This behavior can occur if the Windows 98 registry contains incorrect
information.

RESOLUTION
==========

To resolve this issue, follow these steps:

1. Click Start, point to Find, and then click "Files or folders".

2. In the Named box, type "msapsspc.dll msnsspc.dll" (without the quotation
   marks), and then click Find Now.

3. In the list of found files, right-click each file, and then click Delete.
   Continue until the list of found files is empty.

4. Close the Find window.

5. Extract new copies of the Msapsspc.dll and Msnsspc.dll files from your
   original Windows 98 CD-ROM into the Windows\System folder using the System
   File Checker tool. To start the System File Checker tool, click Start, click
   Run, type "sfc.exe" (without the quotation marks) in the Open box, and then
   click OK. For information about how to use the System File Checker tool to
   extract a file, please see the following article in the Microsoft Knowledge
   Base:

   Q129605 How to Extract Original Compressed Windows Files

WARNING: Using Registry Editor incorrectly can cause serious problems that may
require you to reinstall your operating system. Microsoft cannot guarantee that
problems resulting from the incorrect use of Registry Editor can be solved. Use
Registry Editor at your own risk.

For information about how to edit the registry, view the "Changing Keys And
Values" Help topic in Registry Editor (Regedit.exe) or the "Add and Delete
Information in the Registry" and "Edit Registry Data" Help topics in
Regedt32.exe. Note that you should back up the registry before you edit it. If
you are running Windows NT, you should also update your Emergency Repair Disk
(ERD).

1. Use Registry Editor to open the following registry key:

   HKEY_LOCAL_MACHINE\System\CurrentControlSet\control\SecurityProviders

2. If necessary, modify the value data of the SecurityProviders value to include
   "msapsspc.dll, msnsspc.dll" (without the quotation marks).

3. Quit Registry Editor, and then restart the computer.

Additional query words: 4.0 msnetwork microsoft-net m.s.n. outexw98

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Keywords          : kbenv kberrmsg msnconnect msnmail kbmsn 
Version           : WINDOWS:2.52
Platform          : WINDOWS
Issue type        : kbprb

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Copyright Microsoft Corporation 1999.