DOCUMENT:Q195347  08-NOV-1998  [msnetwork]
TITLE   :Cannot Download Large E-mail Messages Using MSN Account
PRODUCT :The Microsoft Network
PROD/VER:WINDOWS:2.5
OPER/SYS:WINDOWS
KEYWORDS:kbenv kberrmsg msnmail kbmsn

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The information in this article applies to:

 - The Microsoft Network version 2.5
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SYMPTOMS
========

When you use Microsoft Outlook Express to download e-mail messages from
your MSN, The Microsoft Network, e-mail account, all the e-mail messages
may not be downloaded and you may receive the following error message:

   Your POP3 server has not responded in 60 seconds. Would you like to
   wait another 30 seconds for the server to respond?

   Account: MSN Mail
   Server: pop3.email.msn.com

CAUSE
=====

This behavior can occur if you attempt to download a message larger than
1.5 megabytes (MB) in size.

The maximum size for e-mail messages on MSN is 1.5 MB.

RESOLUTION
==========

To resolve this issue, configure Outlook Express to download only e-mail
messages smaller than 1.5 MB in size. To do this, follow these steps:

1. Start Outlook Express. If you are prompted to connect to MSN, click
   Cancel.

2. On the Tools menu, click Inbox Assistant.

3. Click Add.

4. Click to select the Larger Than <n> KB check box, where <n> is the
   maximum message size in kilobytes (KB), and then click the up or down
   arrows to set the maximum message size to 1500 KB or less.

5. Click to select the Delete Off Server check box, and then click OK.

6. Click OK, and then quit Outlook Express.

Additional query words: 2.50 msnetwork microsoft-net email lost missing
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Keywords          : kbenv kberrmsg msnmail kbmsn 
Version           : WINDOWS:2.5
Platform          : WINDOWS
Issue type        : kbprb

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