DOCUMENT:Q188832 TITLE :Intel VTune 3.0 Fails with Windows NT 4.0 Option Pack PRODUCT :IIS PROD/VER:4.0 OPER/SYS:WINDOWS NT KEYWORD :prodiis4 -------------------------------------------------------------------------- The information in this article applies to: - Microsoft Windows NT version 4.0 Option Pack -------------------------------------------------------------------------- SYMPTOMS ======== When the OS Chronologies option in VTune 3.0 is used on Windows NT Server 4.0 Server with the Windows NT 4.0 Option Pack installed, VTune stops responding or fails. The problem is with W3ctrs.dll, version 4.02.0622, from the Windows NT Option Pack. RESOLUTION ========== To resolve this problem, obtain the following fix by contacting Microsoft Technical Support or wait for the next Windows NT service pack. This fix should have the following time stamp: 07/15/98 04:34p 11,168 Ftpctrs2.dll (Intel) 07/15/98 04:34p 81,376 Ftpsvc2.dll (Intel) 07/15/98 04:35p 154,288 Inetmgr.dll (Intel) 07/15/98 04:33p 16,848 Infoadmn.dll (Intel) 07/15/98 04:33p 184,192 Infocomm.dll (Intel) 07/15/98 04:33p 14,752 W3ctrs.dll (Intel) 07/15/98 04:33p 226,880 W3svc.dll (Intel) 07/15/98 04:52p 17,168 Ftpctrs2.dll (Alpha) 07/15/98 04:52p 126,224 Ftpsvc2.dll (Alpha) 07/15/98 04:54p 253,200 Inetmgr.dll (Alpha) 07/15/98 04:51p 25,872 Infoadmn.dll (Alpha) 07/15/98 04:51p 302,352 Infocomm.dll (Alpha) 07/15/98 04:52p 21,264 W3ctrs.dll (Alpha) 07/15/98 04:52p 380,688 W3svc.dll (Alpha) This hotfix has been posted to the following Internet location: ftp://ftp.microsoft.com/bussys/iis/iis-public/fixes/usa/ctr-fix/ For more information on other issues fixed by this hotfix, please see the following article in the Microsoft Knowledge Base: ARTICLE-ID: Q185349 TITLE : Problems Remotely Accessing W3 or FTP Perfmon Counters Perfmon Counters STATUS ====== Microsoft has confirmed this to be a problem in the Windows NT 4.0 Option Pack. A supported fix is now available, but has not been fully regression tested and should be applied only to systems experiencing this specific problem. Unless you are severely impacted by this specific problem, Microsoft recommends that you wait for the next service pack that contains this fix. Contact Microsoft Technical Support for more information. The third-party products discussed here are manufactured by vendors independent of Microsoft; we make no warranty, implied or otherwise, regarding these products' performance or reliability. Additional query words: sp hot fix qfe hang hangs crash crashes ============================================================================ THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY.