DOCUMENT:Q173498 12-OCT-1999 [msnetwork] TITLE :Renaming MSN Connections Prevents Access to MSN PRODUCT :The Microsoft Network PROD/VER:WINDOWS:2.5 OPER/SYS: KEYWORDS:kbenv kbmsn ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - The Microsoft Network version 2.5 ------------------------------------------------------------------------------- SYMPTOMS ======== After you rename a Dial-Up Networking connection that you use to connect to MSN, The Microsoft Network, you may be unable to connect to MSN. CAUSE ===== Modifying the names of the connections created by Connection Manager during MSN Setup may prevent access to MSN. RESOLUTION ========== Delete all the MSN connections, and then manually reconfigure the MSN connection settings. To do so, use the following steps: 1. Double-click My Computer, and then double-click Dial-Up Networking. 2. Right-click an MSN connection, and then click Delete. Repeat this step until all MSN connections are deleted. 3. Close the Dial-Up Networking window. 4. Double-click the MSN icon on the desktop, and then click Settings. 5. On the Dialing tab, next to the Phone Number box, click Phone Book. 6. Click the appropriate access number for your area, and then click OK. 7. On the Dialing tab, next to the Backup Number box, click Phone Book. 8. Click the appropriate backup access number for your area, click OK, and then click OK again. 9. Click the options tab and, click the "Use this service for all dial-up Internet access" check box to select it. 10. Click OK. Additional query words: ====================================================================== Keywords : kbenv kbmsn Technology : kbMSNSearch kbMSN250 Version : WINDOWS:2.5 Issue type : kbprb ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 1999.