DOCUMENT:Q176064  26-OCT-2000  [msnetwork]
TITLE   :Cannot Change the Default MSN E-mail Program to Outlook 97
PRODUCT :The Microsoft Network
PROD/VER:WINDOWS:2.5,2.51,2.52,2.6,5.0,97
OPER/SYS:
KEYWORDS:kbenv kbmsnkbfaq

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The information in this article applies to:

 - The Microsoft Network versions 2.5, 2.51, 2.52, 2.6, 5.0 
 - Microsoft Outlook 97 
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SYMPTOMS
========

When you set your default e-mail program as Microsoft Outlook on the Programs
tab in the Internet Properties dialog box, Microsoft Outlook Express may
continue to open when you attempt to send or receive e-mail on MSN, The
Microsoft Network.

CAUSE
=====

Outlook Express may still be set as the default MSN e-mail program.

RESOLUTION
==========

To set Outlook 97 as the default MSN e-mail program, follow these steps:

1. Sign in to MSN.

2. Connect to the following MSN Web site:
   http://memberservices.msn.com/supportandhelp/msnfaqs/faq/mail/Ol97/OL9702.htm
   or go to the following links to download the IMEP directly:

   http://fdl.msn.com/public/setup/components/outlimep.exe

   http://fdl.msn.com/public/setup/components/setimep.exe

3. Follow the instructions on the screen to install and configure the Internet
   Mail Enhancement Pack (IMEP) for Outlook 97.

4. Complete all the steps listed on this Web site.


MORE INFORMATION
================

For more information about installing the Internet Mail Enhancement Patch, see
the following article in the Microsoft Knowledge Base:

   Q174062 Internet Mail Enhancement Patch Needed to Use OL 97 With MSN

WARNING: Using Registry Editor incorrectly can cause serious problems that may
require you to reinstall your operating system. Microsoft cannot guarantee that
problems resulting from the incorrect use of Registry Editor can be solved. Use
Registry Editor at your own risk.

For information about how to edit the registry, view the "Changing Keys and
Values" Help topic in Registry Editor (Regedit.exe) or the "Add and Delete
Information in the Registry" and "Edit Registry Data" Help topics in
Regedt32.exe. Note that you should back up the registry before you edit it. If
you are running Windows NT or Windows 2000, you should also update your
Emergency Repair Disk (ERD).

This issue can also occur if the Windows registry contains incorrect information.
To resolve this issue follow these steps.

To set Microsoft Outlook 97 as the default MSN e-mail program, use Registry
Editor to locate the Client value setting in the following registry key:

HKEY_CURRENT_USER\Software\Microsoft\MSN\Mail

Change the Client value setting to Microsoft Outlook.

Additional query words: msnet msnetwork microsoft-net imep outexw95

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Keywords          : kbenv kbmsn kbfaq
Technology        : kbOutlookSearch kbMSNSearch kbOutlook97Search kbZNotKeyword3 kbMSN500 kbMSN252 kbMSN251 kbMSN260 kbMSN250
Version           : WINDOWS:2.5,2.51,2.52,2.6,5.0,97
Issue type        : kbprb

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