DOCUMENT:Q305167 03-AUG-2001 [msnetwork] TITLE :Modem Initialization Strings and Modem Drivers PRODUCT :The Microsoft Network PROD/VER::1.3,2.0,2.5,2.5 (OEM Release),2.51,2.52,2.6,5.0,5.1,5.2,5.3,5.4,6.0,6.1 OPER/SYS: KEYWORDS: ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - The Microsoft Network versions 1.3, 2.0, 2.5, 2.5 (OEM Release), 2.51, 2.52, 2.6, 5.0, 5.1, 5.2, 5.3, 5.4, 6.0, 6.1 ------------------------------------------------------------------------------- SYMPTOMS ======== During troubleshooting it's determined that your MSN connectivity problem is related to either modem initialization strings or to the need for a reinstallation of your modem drivers. RESOLUTION ========== MSN Technical Support handles troubleshooting initialization strings (a string of characters sent to a modem that configure the modem and prepare it for use) and general modem settings (speed, volume, flow control). When and if we determine that the solution to your connectivity issue is to reinstall the modem driver, a Support Technician will refer you back to your OEM (Original Equipment Manufacturer). As an additional resource, visit one of the sites below: Modem Initialization Strings: ----------------------------- http://www.modemhelp.org http://www.56k.com/inits/ Modem Drivers: -------------- http://www.windrivers.com http://www.driverguide.com General Modem Troubleshooting ----------------------------- http://www.modemsite.com/56k/tshoot.htm MORE INFORMATION ================ Additional query words: kbimu; Modem; Init; Connectivity; Driver; String; Initialization ====================================================================== Keywords : Technology : kbMSNSearch kbMSN600 kbMSN610 kbMSN520 kbMSN530 kbMSN510 kbMSN500 kbMSN200 kbMSN100 kbMSN252 kbMSN130 kbMSN251 kbMSN260 kbMSN250 kbMSN250OEM Version : :1.3,2.0,2.5,2.5 (OEM Release),2.51,2.52,2.6,5.0,5.1,5.2,5.3,5.4,6.0,6.1 Issue type : kbprb ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2001.